Victoria, British Columbia, Canada
A senior IT data center expert with a B. Sc. in computer science and 27 years of highly technical industry experience, in design, deployment and operations administration. Expert in LAN, WAN, network design, I.T. and Internet Security, Active Directory, AIX, Linux and Microsoft server and client systems. Skilled in virtualization, business continuity, distributed server systems. A Proven team leader and supervisor. Skilled in software development and business analysis, systems programming, data conversion and modern Internet deployments including web technologies. Specialties: Information technologies professional.
Management, setup and maintain windows Servers, Nutanix clusters, VxRail cluster, Dell server hardware, iDRAC Systems, IDPA Data Domain. Stand in as in term manager while manager was on medical leave. Forecasting hardware refresh needs and acquiring replacement quotes. AD management, monthly server patching with SCCM. Support of Infrastructure team with task assignment. iSCSI configuration, deploy and cluster management. IDPA support, configuration, upgrading and troubleshooting along with Avamar management. UIPath server support and robotic error troubleshooting with consequential migration to RPA. Reconfiguration of SQL backups to optimize disk usage. Rebuild of Flexera servers to improve performance and data throughput. Build of a clustered always on SQL data warehouse to consolidate database usage. Work with security team to remediate findings of penetration testing. Manage XMatters group for rotating on call. Change management representation using Service Now Trouble shoot Python software bugs with developers management tasks assumed to assist manager, including change approval, task and incident assignment, support quotes and purchases, hardware upgrades. Integration with other silos to increase team performance. Creation of cloud enabled disaster recovery plan with IDPA and Avamar backup system
The set up of server and service monitoring and training the team on the Uptime Monitoring platform. Support of Government of BC and BC Health Authorities SCCM, Antivirus and Citrix servers and services to support the full life cycle of the desktop and personal devices with both agencies. Change management representative for TES team with ISM for changes made by ISM BC team implemented for the BC Government and HealthBC using ITIL processes. Assigning work and work orders to team members. Running annual, quarterly and annual security checks on all servers and assigning remediation of vulnerabilities to team members for patching. Projects for upgrading Symantec AV to version 12 and then 14, deploy of Trend antivirus with subsequent upgrades. Senior specialist for support of SCCM current branch, Symantec and Trend Anti Virus, Citrix XenApp, MS VDI, VMWare 5.5 and 6.0, MS Server 2008 R2; MS Server 2012 R2, MS Server 2016, VMWare Airwatch. Upgrades of SCCM to current branch for the Government of BC and Health BC. Maintenance of the CB status with upgrades while supporting the software and services. Quoting on varied projects. PCI compliance of Government Kiosk infrastructure with yearly PCI compliance testing and clearance for those Kiosks. Use of MS Azure infrastructure for test platform and proof of concept builds. Compiling data for and writing Monthly Operation Reporting for clients. Primary on new client contract implementation with set up of change and incident management of infrastructure services for the Handy Dart environment of TransLink including; Exchange server 2007, DNS, Active Directories, Citrix 6.5 and their domain controllers. Implementation of Service Now for the Government of B.C. Consistent upgrades for Trend and Symantec Antivirus, MEMCM (formally SCCM) CB, Citrix 7.15 with MCS, MS RDS, Microsoft Servers and change management for all these.
Architecture, implementation and management of the Global ShoreTel phone system. Creation of a business continuity plan creation and implementation for ShoreTel phone system. Yearly budgeting for the phone system. CentOS and Red Hat Linux script and OS installation configuration and management. Mentored the service desk team on administration of infrastructure. Server migrations to Virtual environment. Support, troubleshooting, configuration and upgrades on the Manage Engine Service Desk system. VMWare vSphere update manager installation and upgrade of the ESXi environment. Creation of ESXi guest servers, cloning production servers along with patching and maintaining the ESXi environment for development and production. Initial installation and upgrade of ESXi hosts and vCenter servers to version 5.5. Upgrade of vCenter server to version 5.5 and installation of web enabled management console. Management and maintenance of the VMWare environment with over 200 guests. Active Directory disaster recovery planning and testing. Participated in the implementation of change management processes for IT. Installed, configured and troubleshot a Key Validation Service on a server for the Microsoft products. Disaster Recovery planning. Exchange 2007, 2010 support, administration and participated in the migration from 2007 to Exchange 2010. Responding to building power outage which put the server room down bringing the services up within 24 hours and having telephone connectivity during outage. Symantec Backup exec administration. Administration, configuration and support of the ShoreTel Enterprise Contact Center. OakSI call copy server installation and configuration reducing costs by sixty five percent on call recording. Multiple upgrades of ShoreTel global systems.
IT administration of hybrid infrastructure for NovAtel. Primary Windows Server Administrator Network administration, Linux and FreeBSD administration, VMWare infrastructure administration, Active Directories. BES server upgrade and migration of BES services to VMWare host. HP Systems Insight Manager installation and configuration. Exchange 2007 Administration for mailbox cluster and hub server with a FreeBSD postfix front end. Service pack 3 upgrade and addition of an Exchange 2010 CAS server to enable MS Federated services to share free busy information over the internet with Intergraph. Eaton UPS power ware installation and configuration for enterprise shutdown. Red Hat and MS Server 2008 R2 server installations. Symantec Enterprise Vault support, troubleshooting and upgrade. Symantec Backup exec administration. Postini and Interscan administration. DHCP and DNS management on FreeBSD servers using Bind and isc-dhcp. VMWare ESX and ESXi servers, templates and evironment management. MS SQL server administration. User ID creation, deletion and management. Deep dive troubleshooting of Enterprise Vault as it was no longer archiving. Created more space on the Exchange database disk environment allowing archiving to run. Repositioning Exchange databases to free up disk space required for backups and archiving.
• Led IT team with management of 4 IT staff. • Converted business from embeded in U of C network to be able to be moved off campus with the inclusion of remote logins globally. • Designed proposal for and implemented redesign of LAN and network services. • Implemented purchase, installation and configuration of Fortigate firewall using OpenLDAP server for VPN access to interior network. • Designed proposal for, and implementation of, server room design and build. • Installation and configuration of VMWare ESXi 4.0 server using multiple client servers on Intel and SUN hardware. • Support of Linux Ubuntu and Fedora servers for internal web services and Subversion Document system. • Installation and maintenance of Windows 2008 server. • Installation, configuration and support of Apache web services using SSL certificates, https and http pages. • Installation, configuration and administration of MySQL databases. • Hardware and software inventory and management. • Software development in PHP, C++, Perl, shell scripting, JavaScript, HTML. • Backup and disaster recovery planning and testing.