New York City Metropolitan Area
• Provide High level technical support for VTC systems with a focus on Executives based out of New York and Toronto • Utilize remote access Mac, Linux, and Windows systems to control internal platforms via SSH. • Perform daily maintenance of hardware for Meta activations with primary focus for VP and Executive conference room. • Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues. • Provide White glove VC technical support for C-suite and high-level management. • Use Brightsign to show relevant information to external executive guests as well as showcase community efforts on digital signage. Skills: Zoom · Crestron · Digital Signal Processors
- Spearheaded the technical infrastructure of NakamaMedia, including the development and maintenance of video content creation and campaign management platforms, utilizing a wide range of tools including Notion, Monday, and G Suite. -Engineered and executed comprehensive digital video strategies, ensuring seamless integration with social media platforms like TikTok, Instagram, Snapchat, and YouTube, leading to enhanced digital presence and client satisfaction. -Pioneered innovative AV solutions for content production, emphasizing the creation of high-quality video campaigns and the effective management of technical operations to meet stringent deadlines. -Directed cross-functional teams in the delivery of client projects, from initial concept through to successful execution, by applying robust project management principles and fostering a collaborative environment. -Championed a client-centric approach in all operations, offering tailored technical support and strategic advisement to ensure project requirements and expectations were surpassed. -Implemented and supervised a rigorous quality assurance protocol for all digital content, ensuring all output met the highest standards of technical excellence and creativity. -Actively engaged in the continuous improvement of technical processes and systems, leading to enhanced operational efficiency and a 99% project success rate. Skills: Technical Project Management, Advanced Troubleshooting (Mac, Linux, Windows), Strategic Planning, AV Systems Integration, Quality Assurance, Client Relations, Digital Content Strategy
- Manage multimedia production for an animation YouTube channel; coordinating with partners and content creators on multiple projects, generating consistent and high quality content. -Utilize a multitude of audio and video equipment for content creation, including Sennheiser, Rode, and Zoom microphones, Mirrorless, DSLR, and Web cameras, Neewer ring and soft box lights. -Manage technical signal flow during recordings; including configuring audio and video signals, troubleshooting glitches, and choosing optimal codec formatting for video upload.
• Provide onsite and regional AV/IT technical support for employees, visitors • Perform daily maintenance of hardware and software for Meta activations and specialty spaces. •Maintains proficiency in videoconferencing and collaborative technology • Utilize remote access Mac, Linux, and Windows systems to control internal platforms via SSH. • Providing AV support to multiple sites with over 500 Cisco Codecs. • Commissioning AV equipment for new office builds along the Eastern region.
• Provide onsite and regional AV/IT technical support for employees, visitors • Perform daily maintenance of hardware and software for Meta activations and specialty spaces. •Maintains proficiency in videoconferencing and collaborative technology • Utilize remote access Mac, Linux, and Windows systems to control internal platforms via SSH. • Providing AV support to multiple sites with over 500 Cisco Codecs. • Commissioning AV equipment for new office builds along the Eastern region.
Google (contracted) - Responsible for Server hard drive security, break-fix, and data erasure; tasks included troubleshooting, repairing, deploying, and maintaining new server hardware, and decommissioning defunct hardware. -Worked with a small team on the build out, installation, mapping, networking, and documentation of server hardware in a new namespace. -Created/edited technical documents relating to new server types in order to relay information, provide repair tips, and construct guides for members of the Operations team. -Independently managed time to ensure goals were met and tasks were completed on time; assisted in the training of new hires in daily operations.