David Diallo

Business Manager chez Apple | Gestion de la relation client (CRM)

Geneva, Geneva, Switzerland

About

Retail Leader with 20+ years of experience across malls and flagship stores in France and Switzerland. Proven track record in leading 150+ professionals, driving business growth, people development, and world-class customer experiences in dynamic environments. Leader | Retail=Detail | Family | Happiness | Service| Friendliness | Team | See the Talent | Work hard~Play Hard | Energy | Smile

Experience

  • Apple (14 yrs)
    • Business Manager
      Jul 2021 - Present · 5 yrs 1 mo

      Responsable du développement B2B et du management d’une équipe d’Account Managers. Structuration de l’activité commerciale, accompagnement des entreprises et création de partenariats stratégiques au sein de Apple Retail.

    • Senior Manager
      Apr 2016 - Jun 2021 · 5 yrs 3 mos

      Supervision des opérations et des équipes avec un focus sur la performance durable. Coaching des managers, pilotage des indicateurs clés et contribution à la stratégie retail de Apple.

    • Manager
      Aug 2012 - Mar 2016 · 3 yrs 8 mos

      Management d’équipe et pilotage opérationnel en point de vente chez Apple Retail. Développement des talents, optimisation de l’expérience client et atteinte des objectifs commerciaux.

  • Area Sales Manager at TALLY WEiJL
    Nov 2010 - Jul 2012 · 1 yr 9 mos

    Swiss ready-to-wear company specialized in young woman clothes, more than 700 stores located in all Europe (in France since 2009) 15 stores in Switzerland and South of France area - Built and drive the south of French market. - Introduce new work procedures adapted to the French market. - Develop the turnover in France and Switzerland: Distribution of stocks between stores, Staffing, Organization, Merchandising - Training, motivating and managing the staff. Defined the goals, promotional offers preparation and execution.

  • Area Sales Manager at Armand Thiery
    Jan 2008 - Oct 2010 · 2 yrs 10 mos

    French company leader in ready-to-wear clothes for men and woman, 400 stores located in France, Belgium and Luxembourg 20 stores in Rhône-Alpes area - Drive the implementation of the sale strategy and the merchandising policy. - Increase turnover of stores, promotional offers preparation and execution. - Training, motivating and managing the staff. Defined the economics objectives.

  • Regional Sales Representative at Lu France, Groupe Danone
    Sep 2004 - Dec 2007 · 3 yrs 4 mos

    Alimentary group specialised in cereal product, French market leader. Regional Sales Representative in the north of Paris - Point of contact for over 20 supermarkets and 16 hypermarkets, increase LU market share in my area - Negotiation and optimisation of product visibility in five different markets (biscuits, pastry, melba toast, aperitif biscuits, cereal bar) - Negotiation and implementation of promotional offers - Negotiation with regional purchase central