Muscat, Masqaţ, Oman
CAREER HIGHLIGHTS April’ 10 to present with E-Zone, Pantaloon Retail India Limited – Tamil Nadu & Andhra Pradesh, as Area Manager – Retail Operations Handling a team of 200 personnel; reporting to Chief of Operations May’ 08 - Mar’ 10 with Heritage Foods India Ltd. – Tamil Nadu, as Regional Business Manager Handled a team of 325 personnel; reported to AGM operations Dec’06 – May’08 with Home Solution Retail India Ltd., as Deputy Manager – NSV Retail Operations Handled teams of different strengths at the time of the store opening; reported to Head - Operations Dec’04-Dec’06 with Trends In Vogue Pvt Ltd., a retail group of Cavin Kare, Tamil Nadu & latter Karnataka as Executive – Retail Operations Handled a team of 150 personnel; reported to CEO Dec ’01- Nov’04 with Adidas India Marketing Limited., Tamil Nadu as Territory Sales In Charge – Retail EBO’s Handled a team of 20 personnel; reported to Area Manager. Jun’98 - Nov’01 with Europa, a group of Madura Garments, Chennai as Store Manager. Specialties: Profit Center Operations. Retail Management Team Management Process Implementation.
Retail Operations Handling a team of 200 personnel; reporting to Chief of Operations E-Zone is the electronics & consumer durables division of Pantaloon Retail India Ltd. I am currently managing their Tamil Nadu & Andhra Pradesh Region, with 4 Stores in each region with an area of 61964 sq.ft and 35000 sq.ft respectively. My Mandate:- To build an unparalleled Operation with Outstanding Customer service and ensure that every store is a Profit generating store. Business targeted annually 90 Crores. Currently generating average monthly revenue of 7 Crores with significant margins across all product categories Formulated and implemented new operational parameters thereby reducing operational costs. Rebuilt inventory management by constant focus on Top 10 selling SKU's in each category and ensuring the availability of the same. Obsolete and End of life stock clearance and management including the warehouse. High Coordination with cross departments to ensure that the Store operations do not stagger or hinder. Revamped customer service parameters and standards to deliver outstanding Customer service experience. Reworked optimal retail space utilization. Created excellence in Operations with Outstanding SOP audit scores and Best Inventory management. Created avenues to recruit and build the Customer entry of the stores where there was huge dispersion or dilution of Customer entries or walk-ins.
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