Chalon-sur-Saône, Bourgogne-Franche-Comté, France
As a Solution Owner at The Adecco Group since January 2024, my role involves comprehensive oversight of SAAS HR VMS tools like Peopulse and BAPS. I ensure incident resolution, manage problem tickets, and maintain high service levels. My active participation in Client's deployment and reporting projects reflects a robust combination of management software proficiency and VMS skills, which are pivotal in driving our eSolutions forward.
As a VMS Solution Owner at The Adecco Group, I spearhead technological monitoring and incident resolution for tools in temporary work management like Peopulse or BAPS. Key achievements include overseeing problem ticket management and service level management, ensuring compliance and continuous improvement. Additionally, I actively participate in deployment/reporting projects, implementing processes and assisting project managers/consultants for successful outcomes.
In my role as a Business Developer at The Adecco Group, I supported and developed eSolutions Client’s portfolio using VMS tools to manage contracts, payslips, and invoices. Additionally, I facilitated seamless communication between clients and branches, ensuring efficient business operations. My contributions led to improved client satisfaction and streamlined processes within the organization.
• Identified and supported customers in their digital transformation journey • Managed end-to-end projects for digital transformation, including sales, delivery, and training for temp work management tools.
IT related assignments for The Adecco Group including: -IT Kiosk opening @ ADECCO HQ (4 months) -Project incident Manager (8 months) -Local IT manager Adecco France (5 years)
• Managed Incident/Problem Management for WAN links and TOIP Voice Portability upgrade project for Adecco France sites. • Coordinated with operators, conducted daily follow-ups, and utilized tools like Service Now and Kurmi. • Ensured smooth upgrades and migrations, resolving issues promptly to minimize downtime and disruptions.
As the Local IT Manager for Burgundy/Franche Comté region, I was responsible for overseeing the implementation of structural movements for Adecco BUs and Branches, ensuring seamless transitions and minimal disruptions. I coordinated with various teams to analyze technical requirements, create orders, and supervise network systems and computer stations' maintenance. Additionally, I served as the local contact for IT vendors, subcontractors, and the Head Office IT department, ensuring effective communication and issue resolution.
As a Bilingual Helpdesk Agent at DECATHLON FRANCE in Bron, France, I handled unresolved incidents, maintained incident sheets, and provided team training. My technical expertise in Windows XP, AS400, Store, TCP/IP, and Exchange allowed me to effectively support the team and resolve complex issues.