Central Luzon, Philippines
Dedicated IT professional who's looking to grow and provide the best services for the company and clients.
-Pioneer employee and served as foundation of a leading global restaurant/hotel based out of UK for Fujitsu in the Philippines GDC -Handled Breakfix Hardware support and expertise to maintain our service to hotels and restaurants -Managing agents workflow tickets to ensure the quality and productivity for the account -Deploying tasks to the team for targeting daily goals to decrease the tickets on our dashboard stack, also to monitor our dashboard ticket flow -Organizing/Presenting meetings with Client for suggestions and feedback about operations to improve desk productivity -Supervised the Breakfix support team specialized on Hardware resolution for the customer, handles POS Printers, Kitchen Display Screens, Tills, Workstation and Server replacements -Trained new employees for Breakfix hardware support to ensure the knowledge is transferred successfully to newly hired colleagues
-Served as one of the first employees for the pioneer account for a leading global hotel/restaurant in Fujitsu, cooperated with founding the account and expanded the knowledge on hardware field support -Remote troubleshooting with end-users from Hotel and Restaurant, system rebuilds on Workstations and Servers -Hardware troubleshooting for Printers, Payment Devices, Kitchen Display Screens, Workstations and Servers -Network troubleshooting for connectivity of site with support on Routers, Switches and Phone lines connection -Served as 1st point of escalation to ensure the issue is consulted properly for the Escalation team to progress it successfully -Specialty on Azure Virtual Desktop remote troubleshooting -Specialized on Office 365 applications
-Azure active directory -Active directory -Microsoft 365 -VPN troubleshoot -Account database management -Remote troubleshooting on end-user
-Setup computer on laboratories -Update/Install softwares on computers -Replace defective/damaged computer devices -Troubleshoot internet connectivity on computer lab -Maintain IT inventory equipments