Farnham, England, United Kingdom
I am a senior business transformation executive with 20+ years’ experience leading enterprise-scale operating model and process transformation across complex, global organisations. My work focuses on reinventing how organisations operate — redesigning end-to-end process models (Lead-to-Cash, Source-to-Pay, Record-to-Report), shaping ERP-enabled transformation roadmaps, and executing Shared Services and outsourcing strategies that deliver measurable financial and operational outcomes. Across global roles in telecoms, industrials, and shared services environments, I have: • Led enterprise operating model redesign aligned to SAP S/4, ServiceNow, and master data governance • Secured Board-level approval for large-scale outsourcing and transformation programmes delivering double-digit €m savings • Transitioned and stabilised 500+ employees through complex outsourcing and footprint optimisation initiatives • Built and led high-performing, multicultural teams (40–125+ FTE plus outsourced partners) through sustained change I operate comfortably at Board, C-suite, and SteerCo level, bridging strategy and execution in highly matrixed environments. My background combines business leadership, digital enablement, and strong commercial governance — always anchored in value creation and operational clarity. Currently based in the UK and working across Europe, I am open to UK-based, EU remote, and pan-European transformation leadership roles. Fluent in English, German, and French.
• Specialize in guiding organizations through transformative business changes as an independent management consultant. • Advise a C-Level executive at a leading mobile telecommunications company in Germany on a major business transformation initiative. • Deliver strategic insights that align with the company’s vision for expansion and operational excellence. • Foster strong relationships with stakeholders to ensure successful implementation of change initiatives.
Completed a 16 Week Modern Foreign Languages enhancement course at the TES Institute undertaking a blended German & French pedagogical and pure language training. Achieving level C1 in French and C2 in German (CEFR)
Led global process and transformation shared services strategy, reporting to SVP Global Shared Services. Directed a 40-strong team to execute enterprise-wide process redesign, technology enablement, and outsourcing transition. • Delivered a full end-to-end global process redesign (600+ maps across Lead-to-Cash, Source-to-Pay, Record-to-Report, Attract-to-Grow), integrated seamlessly with SAP S/4 ERP. • Defined and implemented a technology roadmap (ServiceNow, SAP MDG), improving scalability and risk management while designing a corporate Master Data Governance model. • Played an instrumental role in securing Board approval for a multi-year outsourcing partnership with Capgemini, enabling the transition of several hundred employees and generating multi million-euro annual savings.
Accountable for enterprise-wide master data strategy, quality, and operations reporting to the SVP Global Business Services. Directed a team of 90, partnering with the Chief Data Officer and operating groups to strengthen governance across customer, finance, supplier, and product domains. • Centralised and automated master data management (SAP MDG), improving data integrity across critical business processes. • Delivered 10% annual efficiency savings, while ensuring service performance across a global service catalogue. • Key steering committee member for ERP transformation, balancing technical and business requirements to accelerate delivery. • Advanced corporate data strategy through data catalogue, AI/ML adoption, and data mesh initiatives.
Owned BPO strategy execution, supplier governance, and delivery across Accenture/Wipro partnerships. • Implemented a harmonised make-or-buy strategy, streamlining BPO governance and achieving new cost efficiencies. • Introduced end-to-end TCO visibility across all outsourcing engagements, improving cost transparency. • Enhanced service quality through stricter contract execution policies, delivering measurable improvements in SLA/KPI performance.
Directed global collections, cash application, and credit control (200+ FTEs, in-house and outsourced). • Launched a new global collections strategy, increasing cash recovery effectiveness and reducing overdue debt. • Developed a Salesforce-based Receivables Dashboard, integrating SAP and SalesCloud for real-time transparency. • Cut “unallocated cash payments” by 50% (€6M) in just 5 months.
Integration Lead/PMO for Middle East Africa. - Managed day-1 readiness of Siemens and Nokia Networks units throughout Middle East and Africa regions. - Introduced Day-1 Readiness master plan encompassing 9 designated work streams, including sales, marketing, finance, operations, legal, HR, IT, real estate and security. - Conducted weekly reporting on readiness status region-wide. - Prepared and consolidated all region specific contract documentation required by EU and US anti-trust authorities under extremely challenging deadlines.