Greater Kapiti Area
Parliamentary Executive Support & Researcher, Union Delegate, New Zealand Labour Party Member, and a student of Bachelor of Laws (LLB) & Bachelor of Arts (Political Science & Public Policy) with extensive business leadership experience.
• Provide weekly live radio analysis on Mornings with Ian Smith, covering major golf news. • Accredited media for The 153rd Open Championship at Royal Portrush. • Conduct player interviews, produce written content, and combine data analysis with compelling storytelling to engage and inform New Zealand listeners.
• Volunteer as sole E tū union delegate representing employees on Parliamentary Precinct. • Active negotiator for E tū from Aug 2022 – Aug 2023 to form a new collective agreement with Parliamentary Services. This resulted in a substantial improvement in both pay and conditions for employees represented by the union. • Regularly assisting employees who are experiencing employment difficulties. • Establishing strong relationships with union organisers and Parliamentary Services to provide equitable outcomes for employees.
• Developed strong subject-matter knowledge of the MP's key responsibilities as Chief Whip and high-profile portfolios. • Summarised complex policy and legislative issues into clear, actionable material for use in the House, Select Committees, caucus, and constituency work. • Drafted high-quality Written Parliamentary Questions, Oral Questions, and prepared OIA submissions ensuring accuracy and deadline compliance. • Prepared briefing and speech notes for the MP in Select Committees and the House. • Assisted with Whip responsibilities including workflow management, handling confidential information, and escalating issues requiring leadership attention. • Prepared the MP for media engagements and public appearances, anticipating political narratives and potential areas of risk. • Managed high-volume correspondence and priortised the MP’s engagement calendar ensuring consistent, timely engagement with stakeholders and constituents. • Collaborated with electorate office colleagues to advocate effectively for constituent needs and advance community priorities through political channels. • Built and maintained strong relationships with key internal and external stakeholders.
Creating golf content for US-based sports website WinDailySports including: • Organically gained a following of over 4,000 unique users in two years. • Producing articles and tournament previews for all PGA Tour and DP World Tour tournaments. • Tournament analysis, golf tips, and Daily Fantasy Sports advice. • Regular contributor to YouTube, SiriusXM radio, and podcast content. • Managing other golf contributors and collating content. • Customer acquisition, relations, and retention.
• Promoted to leading 2 teams (14 staff) in one of Flight Centre’s flagship businesses. • Implemented new processes for efficient, proactive management of customer’s refunds & holiday credits. • Used established industry relationships with suppliers to provide improved refund outcomes for customers.
• Achieved $100,000 Profit Award 18/19 FY. This was a $75,000 Profit Improvement on prior year, despite when I took over the business the team had already regressed on prior year by $22,000 in first 3 months. • Key panel speaker for “Secrets of my Success” at the Flight Centre Team Leader Conference in Melbourne, May 2019. • Led team of 9 through the early stages of COVID19 to urgently repatriate over 500 New Zealand citizens and dozens of foreigners safely to their respective homes. • Established new systems & excellent communication processes in unprecedented circumstances for travel, subsequently adopted by other businesses in the area. • Team achieved the highest commission month in 4 years. • Implemented support process for 1st Year Consultants & all qualified for Club 24 (a sales target achievement for months 4-6 in the business) award. • Supported a consultant into Assistant Team Leader & further to a Team Leader role. • Developed leadership skills through effective delegation within team members, which saw 4 consultants selected for Future Leader training course. • Clear expectations, communication and accountability led to a team customer service level firmly over SLA of 50%.
• Set new store Profit Record 16/17 FY of $187,694, which had previously stood for 25+ years. • High Performing Profit award & team qualified for 2017 Flight Centre Global Awards. • Improving $99,064 on PY, Most Improved Business award within the area 16/17. • Nominee for the Ōrākei Local Board Business Awards - Retail 2018 • Incentivized selling high margin products, and profit margin increased to firm over 12%. • All team members achieved at least one new Personal Best commission month. • 3 out of 4 1st Year Consultants qualified for Club 24 (a sales target achievement for months 4-6 in the business) award. • Set a new Personal Best of $35,756 commission in June 2017. • Team customer service level firmly over SLA of 50%. • Maintained write-offs below 1.5% of TTV whilst also ensuring positive customer resolutions to deliver fair outcomes for customers. • Achieved $1.5 Million Consultant award in 2016 & 2017, qualifying for Flight Centre Global Awards in both years.