United States
o Manage growing team of 6 senior portfolio managers to cultivate a relationship for clients and their portfolios. o Lead division with portfolio of 6,200 units in 20+ different markets, all onboarded within 3.5 years of launching the Institutional division. o Centralize staffing to maintain low overhead while still providing superior service to our clients. o Create and implement standard and ad-hoc processes with senior leadership to achieve client goals.
o Lead team in managing 1,100+ units across the Southeast U.S. o Proficiently outpace direct competition in meeting client KPIs o Deliver cadenced internal and external portfolio performance reporting o Develop process mapping for property manager functions (i.e. A/R, Leasing, Maintenance) o Resolve tenant escalations regarding leasing, ledger, and maintenance concerns o Analyze monthly financials with Accounting Director to identify discrepancies
o Oversaw a team of 6 property managers o Main contact for a large institutional client with 1600 unit portfolio o Achieved lowest AR percentage throughout client’s nationwide portfolio o Addressed any escalations with clients, tenants, or within team
o Directly managed 385 units o Handled all tenant requests according to owner’s requirements o Negotiated rates and completed renewals o Assessed and audited any unpaid balances for tenants
o Managed Trustee Occupied properties and operated CRM o Coordinated check requests and invoicing for Cash for Keys and HOA via PayScan o Achieved record rental growth with renewals