Sacramento, California, United States
Seasoned management professional with extensive experience in office operations, people leadership, and procurement. A self-starter capable of functioning effectively with minimal supervision, proficient in prioritizing and completing tasks in a timely manner to achieve individual and team goals. Customer-focused with a diverse background including coaching, training, supervising, recruitment, and quality assurance. Embraces artificial intelligence and emerging workplace technologies as tools for improving efficiency and delivering better results. Earlier career includes 10+ years in call center supervision.
•Managed facility upkeep and vendor relations, serving as the primary point of contact for HVAC, cleaning, plumbing, and specialized technicians to ensure zero downtime in office operations. •Managed office supply inventory, ensuring consistent stock levels and timely reordering. •Arranged employee travel, dinner reservations, meeting lunches, and conference room setup for internal and external meetings. •Supported the accounting team by processing and expensing vendor invoices. •Led new employee onboarding including site tours, badge issuance, and facility orientation; coordinated workstation setup by guiding employees through account logins, passwords, and authenticator configuration. •Managed guest check-in procedures electronically, issuing appropriate guest badge types per security protocols.
• Managed purchasing of manufacturing parts used in the production of automated weather systems. • Sourced and evaluated vendors, comparing pricing and lead times to ensure cost-effective procurement decisions. • Utilized an ERP system to forecast purchasing needs based on real-time inventory levels and supplier lead times. • Maintained direct relationships with part manufacturers and specialty vendors including painting, machining, and anodizing suppliers.
Oversaw and supported administrative duties in the office. • Worked closely with Leadership and Human Resource Management by addressing and managing all HR related issues within the facility. Investigated issues, conducted interviews, and documented conversations. • Addressed employee issues and issued disciplinary action where necessary. • Managed office supply inventory and placed orders when needed. • Submitted all vendor invoices into accounting systems. • Partnered with property management regarding facility related issues and submitted work orders. • Received and sorted incoming mail and deliveries. • Partnered with IT manager and assisted in the pc set up for new employees. Issued and exchanged pc and electronic related equipment for all remote employees. • Managed final paperwork packets and issued checks for employees at end of employment. Welcomed visitors to the facility, issued security badges, managed ordering lunches for meetings. Ensured that employees, vendors, and visitors were compliant with the office safety and security policies. • Managed a complete office move out by receiving quotes, hiring vendors, managing E-Waste pickup, cancelling services, hiring cleaning crew, and managing company storage facility.
Created and implemented a Quality Assurance program to ensure our Customer Support Team is providing quality service for our client’s customers. • Created and implemented a coaching program. Created a form to document coaching and feedback sessions. Established call listening programs and feedback sessions. • Trained front line Supervisors and Team leaders on constructive coaching and feedback methods. • Monitored and provided feedback to Leadership Team and ensured that follow up timelines were met including improvement plans. • Travelled overseas to our Southeast Asian operations to implement and oversee the Quality Assurance and Coaching Program
Created and facilitated various training for all lines of business including client specific programs. • Created and conducted training regarding communication, soft skills, product or service training, efficiencies, customer service best practices, and company policies and procedures. • Travelled overseas to assist in launching client programs in our Southeast Asia operations, and conduct training.