Greater Perth Area
Strategic Account Manager | Client Relationship Management | Revenue Growth | Operations Leadership Experienced Account Manager and Operations Leader with a track record of driving business growth, client retention, and revenue expansion. Skilled in key account management, contract negotiation, stakeholder engagement, and service delivery optimization. At Jani-King, I managed service delivery for over 700 commercial clients and 150 franchisees, helping drive a 38% increase in revenue through customer relationship management (CRM), business development, and client retention strategies. I have a passion for process improvement, data-driven decision-making, and cross-functional collaboration to enhance service quality and maximize profitability. Key competencies include: ✅ Account & Relationship Management – Building long-term client partnerships and ensuring customer satisfaction. ✅ Sales & Revenue Growth – Identifying business opportunities, increasing account value, and executing growth strategies. ✅ Contract Negotiation & Compliance – Structuring service agreements that align with client needs and business goals. ✅ Business Development & Market Expansion – Driving market share growth through strategic planning and sales execution. ✅ CRM & Data Analytics – Leveraging insights to improve customer engagement and optimize operational efficiency. ✅ Team Leadership & Performance Management – Mentoring and developing high-performing teams to achieve key business objectives. I am eager to connect with industry professionals, explore new opportunities, and contribute to a forward-thinking organization. Let’s connect!
Working closely with clients across Mandurah, Bunbury, and Albany to deliver safe, reliable, and high-quality traffic management solutions. Focused on understanding project requirements upfront, providing clear communication throughout delivery, and ensuring every job is executed to a consistent, high standard. Committed to building long-term partnerships by being responsive, accountable, and solutions-focused, while supporting clients across a range of sectors including infrastructure, utilities, and local government. Behind the scenes, driving operational performance across multiple depots with a strong focus on workforce stability, efficient planning, and disciplined execution. Aligning people, process, and performance to improve margins, reduce inefficiencies, and deliver sustainable growth across the region. Always open to connecting with clients, industry partners, and professionals looking to collaborate on upcoming projects.
Key Account Manager | Expert in Stakeholder Engagement, Business Development & Negotiation | Driving Growth, Retention & Service Excellence
• Led service delivery for 700+ commercial cleaning clients across Western Australia, managing a network of 150 franchisees. • Increased revenue by 38% through strategic client expansion and retention initiatives. • Developed and executed business growth plans to expand market share and improve client retention. • Strengthened client and franchisee relationships, ensuring high service standards and contract compliance. • Implemented nationwide retention policies that enhanced service standards across all locations. • Achieved customer retention KPIs. • Ensured franchisee compliance with WHS and operational regulations. • Oversaw key account relationships, ensuring high-quality service delivery and client satisfaction.
• Managed franchisee relationships, ensuring compliance with Jani-King’s service excellence standards. • Conducted routine client site visits to uphold service level agreements. • Developed training programs for new franchisees, improving operational efficiency. • Led contract negotiations to tailor service agreements to client needs. • Analysed customer data to identify business growth opportunities and improve retention. • Collaborated cross-functionally with operations and compliance teams to optimize service delivery.