Waterman, Illinois, United States
Experienced Billing and Accounts Receivable Specialist with a demonstrated history of working in the oil & energy industry. Skilled in Gas, Petroleum, Safety Management Systems, Continuous Improvement, and Software Documentation. Strong accounting professional with a Associates Degree focused in Computer Science from AIB College of Business.
Provide support to both internal and external customers to manage disputes and reconcile accounts. • Establish ongoing working relationships with retail sites, sales and other related teams • Proactively perform collection activities on du and past due invoices • Coordinate cash applications and work with the Accenture team • Monitor customer accounts and escalate financial concerns as needed • Work with all relevant GBS teams to ensure all billing issues are resolved in a timely manner • Provide monthly detail on any overdue amounts
Provide support to both internal and external customers to correct billing and shipping errors. • Work closely with logistics, warehouses and supply chain to determine what caused error in the customer’s bill • Act as an advocate for the customer by understanding their requirements and communicating that to the appropriate business partners to quickly and correctly resolve issues • Respond to inbound telephone calls, emails and faxes from customer’s regarding billing and or shipping errors • Process returns for products that were shipped or ordered incorrectly • Manage monthly lab billing • Work with Accounts Receivable team to ensure credits are properly applied to the customer’s account.
Manage environmental compliance for 250+ facilities across the US with aboveground and underground storage tanks. • Started and managed the companies first call center with a small team of agents providing 24/7 service to clients • Work with client to develop KPIs and monthly scorecards • Respond to inbound telephone calls, emails and faxes from clients regarding Notice of Violations, permits and testing documents • Dispatch maintenance and repair vendors to sites to fulfill regulatory requirements and to respond to alarms from the locations Automatic Tank Gauge system • Manage monthly release detection reports for clients • Worked closely with the software engineers to implement changes to customer gateways and reporting
Manage the chain of sales to our internal and external customers by providing and ensuring exceptional customer service, maximum customer satisfaction and brand awareness. Maintain an understanding of the customer's needs and focused activities, including but not limited to the order fulfillment process and pre/post sales and business support transactions, supporting multiple customer channels. Respond to inbound telephone calls, emails, and faxes for domestic and international order placement, invoice requests, and credits Manage promotional orders for major retail customers, including AutoZone, Walmart, O'Reilly Auto Parts, and Advance Auto Parts Maintain item cross reference files in JDE to ensure customer is receiving the correct product Work closely with Sales, Supply Chain and Logistics departments to ensure accurate and timely shipment of orders Resolve customer delivery issues and facilitate the Return Materials Authorization process Handle order requests from BP Affiliate customers which require knowledge of export process, freight forwarding and customs requirements Process order requests from Original Equipment Manufacturer (OEM) customers which include Jaguar/Land Rover, Atlantic Detroit Diesel and Komatsu
Supported the Environmental Compliance Specialists (ECS) in fulfilling environmental compliance requirements and ensuring the proper workflow between the Compliance Dept. and the regulatory agencies, internal BP groups, and contractors. Managed escalated issues from internal and external customers. Managed the eMaintenance Environmental Compliance portal Continued to develop and improve administrative work flow process, by updating and/or creating written procedures as processes were improved Created monthly KPI report by compiling data from multiple sources to determine the volume of work received and the percentage that met service level
Responsible for dispatching repair tickets and coordinated service vendor activities for retail stations. Managed the day to day operations of the maintenance department. Worked with the Environmental Compliance Department to ensure timely dispatches of repairs identified during testing and audits Monitored phone queues to ensure customer calls were answered in a timely manner Trained maintenance team on process for dispatching repairs found during environmental inspections Acted as the unofficial point of contact for the Environmental Compliance team Worked with the eMaintenance development team to convert CEM schedulers to new system
Provided preventative maintenance and basic troubleshooting for multiple Point of Sale systems for customers, including Walmart, Sam's Club and Lowes.