Andalusia, Spain
Experienced Customer service professional passionate about tourism and technology. Highly organized and efficient in fast paced multitasking environments. Excellent listening skills, oral and written communications. International student background.
Coordinating the work of ramp agents in real time. Managing third-party services. Processing all Handling requests and monitoring their progress. Ensuring the provision of all services to crew members/passengers. Issuing invoices. Delegating and/or assigning tasks to available auxiliary agents during their shift. Assuming the responsibilities of the station Manager in their absence.
– Coordinación en tiempo real de los agentes de rampa y gestión de servicios externos. – Supervisión de todas las solicitudes de handling y seguimiento de su ejecución. – Garantizar la prestación completa de servicios a tripulaciones y pasajeros. – Emisión de facturas y delegación de tareas a agentes auxiliares durante el turno. – Asunción de las responsabilidades del Jefe de Estación en su ausencia.
- Coordination of ramp operations - Organizing and planning daily shifts - Organizing and managing flight plans and slots - Organizing emails and prioritising tasks - Gathering daily statistics from air traffic - Preparing and organizing flight documentation - Assisting flight crews - Organizing transfers and accommodation for passengers and air crews - Supervising all ground handling services: fuelling, loading/unloading, etc. - Handling radio frequency calls air to ground - Working closely with Border Police and Customs
- Check-in & Check-out - Exceeding guest expectations - Complaints handling face-to-face and online (TripAdvisor, Booking.com, etc) - Answering and directing phone calls and emails - Processing reservations. - Configuring rates on the hotel channel manager (SiteMinder) - Night Shift on a rota basis (duties to be discussed during the interview)
- Check-in & Check-out - Taking reservations by phone & walk-in - Invoicing and cash operations - Exceeding guest expectations - Ensuring that guest documentation is up to date - Promoting the Group Loyalty Programme M4Y - Complaints handling - Answering and directing phone calls and emails
– Gestión de pagos en efectivo, tarjeta y cheques regalo. – Resolución de reclamaciones de clientes y mantenimiento del área de caja.
Producing detailed proposals for events and price quotations Co-ordinating all departments involved in setting up events, in line with agreed specifications Processing of clients invoices commercial/sales Handling phone calls and enquiries regarding events and hotel facilities Customer data base management Community manager of the hotel jazz club