United Kingdom
Results-driven executive with extensive experience with leading Global DevOps, SRE, Operations and Engineering teams. Track record of managing multi million dollar budgets, large globally disbursed teams, public cloud, private cloud, SOC2, ISO27001, ITIL and multiple outsourced vendors Experience building and operating large scale Enterprise Security (SaaS ) Products in public cloud ( AWS ) and internally hosted ( legacy data centres ) via Agile DevOps and SRE methodologies.
Responsible for leading a global team of engineers who build, deploy and operate Symantec's Enterprise Cloud product ( Email.Cloud, Web.Cloud, ATP ) Devops, Automation, SRE
Manage Global team of 400+ engineers who build, maintain and support Symantec's security products via public cloud, OpenStack private cloud
Led Oracle onDemand's globally distributed Infrastructure Operations team of approx. 150 engineers. Responsible for building and maintaining Oracle OnDemand's infrastructure services via 7 x 24 follow the sun support model. Includes Data Centre space planning, HW, OS, VM, Backup and recovery
Developing and executing on Oracle's EMEA Data Centre Strategy. Responsible for overseeing the design, build and launch of Oracle OnDemand's first UK Data Centre
As part of the IT Operations organisation, this Director role manages a true 7 x 24, follow-the-sun, global operation consisting of ~100 employees and 130 partners across the globe.. The core purpose of the group is to drive Sun employee productivity through use of IT systems and solutions. It accomplishes this by delivering the ITIL-based Service Desk function to 37,000 Sun end users of IT services globally. This function is the first point of contact for all questions and problems (~20,000 tickets per month), monitoring the IT infrastructure (40,000 alarms/month), and delivering the IT Duty Management function that drives crisis management and service alert communication for SMI (daily crisis calls attended by executives).
This Senior Manager role reports directly to the VP Operations and is responsible for the strategy, design, implementation and support of all IT tools and processes world wide. Responsible for leading a team of engagement managers focused on each line of IT business and a development team of 15 engineers who translate these business requirements into technical solutions. Solutions are either developed in house or sourced from external companies via the request for proposal process ( RFP ).