Milton Keynes, England, United Kingdom
An accomplished technology and professional services leader with experience across a diverse range of enterprise software. Passionately customer focused and results driven with an entrepreneurial character, having built and managed businesses from startup. Significant experience working with international blue-chip organisations in a variety of markets including banking & financial services, telecommunications, managed services, public sector, AEC & FM, staffing, retail and transport. My core technology focus is AIOps, observability and automation, with many years hands-on and managerial experience working with IBM Watson AIOps (formerly Netcool), ScienceLogic, Dynatrace, BigPanda, LogicMonitor, Pager Duty and Digitate Ignio. I have a track record of developing skilled, high-performing teams and global partner networks, delivering diverse portfolios of technical projects and initiatives. I am focused on ensuring I conduct business in a professional and diligent manner, providing exceptional service, creating friendly and supportive environments for the benefit of all stakeholders and keeping customer success at the heart of everything I do. I hold a Bachelor's Degree in Computer Science and a Masters-level Postgraduate Certificate in Business Administration as well as a large number of project, business best practice and technical professional certifications.
amasol UK (previously AIOps Ltd.) is a consulting and value added reseller partner to leading software vendors in the Observability, AIOps, Automation, Enterprise Monitoring and SecOps spaces. We provide consultancy and professional services around Dynatrace, ScienceLogic, BigPanda, LogicMonitor, Grafana and IBM AIOps.
Managing a multi-million pound portfolio of programmes and projects across enterprise business tools (OSS, BSS, BPM, data warehouse and unified communications) including implementation of organisation-wide Salesforce.com and Microsoft Teams solutions as well as development of IBM Netcool and SCCD, Amdocs Cramer and Neo4j
• Planning, delivery, governance and stakeholder management for all IMS Evolve programmes and projects across the EMEA region • Management of the EMEA Programme Office team • Co-ordination of International SDLC operation for delivery of EMEA programmes IMS Evolve has been at the forefront of the Internet of Things (IoT) and edge computing movement since the late '90s and has an international client base that includes the largest retailers, energy providers, technology and security organisations in the world. IMS Evolve solutions allow customers to monitor and control IT and non-IT assets, pro-actively managing their health, performance and efficiency.
Management and delivery of Kuwait Investment Office's portfolio of IT projects covering front, middle and back office asset management and related technology and processes, as well as operational initiatives. Founded in 1953, the KIO is the UK subsidiary of the Kuwait Investment Authority, the sovereign wealth fund managing investments on behalf of the State of Kuwait.
Managing the Professional Services business unit of Excitech, a leading provider of software and consulting solutions to the AEC and FM markets and the the longest-serving Autodesk value added reseller in Europe. Led a team of 35, comprising managers, technical and business consultants, trainers, support and operations staff. Held full P&L and business planing responsibility.