United States
Data and results-driven servant-leader with a knack for building successful teams, developing talent, and solving complex business challenges.
Outbound Operations Manager, Baltimore MD Jan 2017- Jan-2018 • Managed 10 Area Managers, 700 hourly associates, and 4 outbound departments with an average output of 270,000 units per shift and increased throughput per labor hour by 20.8%, representing a $13 million annual reduction in labor costs • Implemented packaging process improvement that improved throughput and saved on material waste saving the Amazon network $3 Million annually Outbound Subject Matter Expert- Baltimore MD Oct 2016-Dec 2016 • Lead and mentor 6 Area Managers across 4 outbound areas and manage all process improvement initiatives for the outbound department. • Oversaw the outbound holiday playbook peak planning project consisting of over 600 action items in preparation for the 2016 holiday season • Designed and implemented all peak expansion projects doubling the production capacity of the outbound operation to over 500,000 units per shift Outbound Operations Manager- Baltimore MD Apr 2016-Sep 2016 • Managed 8 Area Managers, 350 hourly associates, and 5 outbound departments with an average output of 240,000 units per shift • Increased the average outbound shift throughput per hour by 9% while training 11 newly hired managers • Successfully implemented an organizational structure change for the AFE department resulting in a 12.5% increase in efficiency AFE Operations Manager- Middletown DE Jul 2015-Mar 2016 • Managed 130 direct reports across 7 shifts processing an average of 100,000 units per shift. • Set the Amazon network single shift outbound record for AFE shipping 139,252 units • Implemented an associate coaching tool which boosted output by 3% without increasing costs