London, England, United Kingdom
Experienced Customer Professional with a history of working in the intersection of tech, social media and marketing. Senior support professional with a focus on work culture, product management, communication and wellness.
Working with the Advocacy team to deliver exceptional levels of support for the 1m+ people who use Buffer to organise their social media presence. Championing the ultimate customer experience through email, twitter, Facebook and live chat. Integrating my healthcare background and passion for wellness to support team member's development goals
Owner and Principal Osteopath
Using customer service skills to enable an informed choice and provide customers with the complete solution for their technology needs. This involves getting to know the individual and understanding their current and future goals, as well as presenting the options in a jargon free way and exploring alternative options. Delivering basic training, setup and workshops as well as troubleshooting and resolving technical questions and problems. Also bringing in my healthcare background as a Wellness Champion supporting the HR team in various wellness initiatives for colleagues.