Vaughan, Ontario, Canada
Extensive experience in the design and maintenance of I.T. Infrastructure, in the generic pharmaceutical industry and transportation industry; focused on applying technical solutions, managing staff and projects in a challenging environment.
Team member on Server and Messaging North America. Global support of hundreds of physical and virtual servers, multiple network operaing systems, VMware 5.1, Netapp Storage, SAN, iSCSI.
Working in a “Hands-On” capacity, I delivered services and solutions to one of Ontario’s largest LTL transportation companies. Responsible for infrastructure and applications, including a custom developed Transportation Management System. Working with developers, coordinating new efficiency processes and application enhancements. • Managed / Maintained Wintel servers, DNS, DHCP, User Accounts, Login Scripts, Data Backups, Server Imaging, Cisco Switches, routers and firewalls. • Spearheaded new EDI transfer process saving approximately $70,000 Per Annum, in Kilo Character charges • Developed redundancies in equipment and application with replication software and failover servers in off-site server room. • Setup new printing and scanning procedures with Transportation Management System, resulting in labour and cost savings totaling approximately $20,000 Per Annum. • Rolled out new terminal server hardware, reducing load on each, and speeding up database application latency. • Developed security policies, allowing controlled VPN access for management staff. • Coordinated installation, training and operation of 1X Data Entry Terminals for drivers and dispatch personnel, capturing pertinent data in terms of freight, hours worked, messaging, etc, writing back to the TMS database. • Worked on new Yard Management process, using wireless technology, giving visibility of all trailers in yards, to dispatch and management personnel. • Developed new payroll and cost monitoring processes within TMS application. • Performed staff reviews, coordinating projects and IT budgets. • Developed Help Desk procedures and practices. • Implemented data backup schedules, procedures and server imaging. • Implemented Web policies using Web Washer appliance and software • Managed and Maintained Bell PRI’s and NEC PBX and Matworks Voicemail system. • Managed and Maintained Bell Mobility Corporate Phone and Data Devices. • Managed and Maintained GPRS mobile modems in all tractors.
Ensured delivery of I.T. infrastructure to accommodate the facilities expansion, based on strategic plans to double the size of the warehouse and manufacturing areas. Included telecommunications, radio frequency network, cellular network, SAP workstations, scanners, print devices, audio / visual; etc. Responsible for procurement, budgeting, installation of all I.T. related hardware and software. • Worked with engineers and contractors in the design and implementation of the new data centre, I.T. lab, and seven hub rooms. Ensured delivery and functionality of uninterruptible power, fire suppression, telecommunications, HVAC redundancy, room security and environmental monitoring • Coordinated with engineers and contractors in the design and implementation of I.T. infrastructure for the warehouse and manufacturing facility. • In conjunction with integrators, engineers and business organizational units, designed and implemented Building Automation System so environmental conditions of laboratories and manufacturing facilities can be monitored and trended for regulatory compliance. • Worked with integrators and engineers in the design and implementation of Production Automation System, designed to monitor and trend manufacturing processes. • Coordinated development of server architecture and VLAN’s (Virtual Local Area Networks) to ensure proper functionality and communication between PLC’s (Programmable Logic Controller), HMI’s (Human Machine Interface) and related servers for Building Automation System and Production Automation System. • Worked closely with Computer Systems Validation department, helped develop, and executed installation, operation and performance protocols for these systems, which presented direct cGMP impact (Current Good Manufacturing Processes). • Coordinated infrastructure to maintain database records for RemStars (Document Storage Units) for secure and organized storage of all regulatory documentation.
Oversaw six I.T. Consultants, managing day-to-day requests through developed processes in help desk software. Managed special projects and their related resources and budgets. Performed performance and salary reviews. • Worked with support team in developing help desk processes, which improved response rate and trouble ticket closure by 30%. • Authored Standard Operating Documents, allowing support staff to perform tasks consistently, with greater accuracy, reducing errors by 15%. • Performed network operating system and electronic mail conversions, multiple platform conversions
Supported approximately 400 clients. Setup and maintenance of 20 or more application, file/print, database and E-mail servers, running NetWare, Windows and SCO Unix. Set up and maintenance of firewalls, DEC switches/repeaters and coordinated upgrades to Cisco systems equipment. Set up, deployed and maintained all desktop client computer systems and their related local and client/server based applications. Responsible for all server related data backups. • Developed solution for electronic viewing of Standard Operating Procedures, which allowed all employees, including those in production, to easily read important instructions without large document collections in clean areas. • Worked over the phone with European designers of manufacturing machine, to resolve a critical batch report issue, ultimately saving the production batch and approximately $150,000. • Collaborated closely with Regulatory Affairs department, so documentation formatting issues could be resolved, and Notice of Compliance from regulatory bodies, for certain products, could be achieved. • Performed many different emergency hardware replacements, data restorations, network operating system upgrades, etc. * Supported user community of approx. 400, application and hardware support