Schaumburg, Illinois, United States
Experienced Conformity Assessment programs professional with a demonstrated history of working in the product certification and public safety industry. Strong scheme development, ownership, management and advisory skills relating to North American safety and energy efficiency programs. Experienced in Electrical and Mechanical safety standards. Organizational and leadership experience spanning technical, operational, educational, management and strategic responsibilities.
Responsible for establishing and maintaining global processes/revised procedures for multiple Schemes and programs at UL to align with both internal and external requirements. Manage key relationships with various external organization including Accreditation Bodies, Regulators and Authorities Having Jurisdiction.
• Report into Director of Certification Programs, manage a team comprising of team managers, customer associates and project coordinators; managed 2 major energy efficiency programs totaling more than 6,000 certifications a year across multiple Industries. • Responsible for maintaining global processes/revised procedures for the energy efficiency programs at UL to align with new ISO/IEC 17065 requirements. • Manage key relationships with various government energy agencies and their consultants (e.g. Environmental Protection Agency (EPA), Department of Energy (DOE), California Energy Commission (CEC), Natural Resources Canada (NRCan), ICF International and Navigant Consulting), resulting in UL being seen as a thought leader in the Energy Efficiency space. • Implement requirements from accreditation bodies to maintain UL’s good standing as a certification body. Lead both the internal and external audit processes for each of the global offices on an annual basis. • Lead the Certification Office that coordinates with cross-functional teams across over 10 global locations to ensure the accuracy of test results and creates certification packages. Prioritize, project manage and QA requests to IT organization to keep up with changing data standards. • Provide monthly updates on regulatory changes to test engineers across different business units. • Performe the Sales & Marketing Engineering function for Energy Efficiency by developing training modules and brochures on new test offerings for external customers and internal sales teams. • Responsible for the Profit and Loss of the Performance sector, including monitoring the Direct Contribution Margin, Gross Margin, Managing expenses and realizing revenue.
Supervise 20 staff members, including engineering and support staff. Held responsibility for financial/salary planning, development of new business, coordinating national/international customers and affiliates, maintenance of quality and integrity, and training of lab personnel. Manage annual performance appraisals, status tracking, career development, customer sales calls, and Lean Sigma improvement initiatives. Review sharing system to ensure no bottlenecks. • Reduced two- and four-week turnaround time for project handling to one and three weeks by instituting mentoring program for new handlers, resulting in virtual zero backlog of work on hand. • Led 20 engineers handling safety certification projects for global engineering firms. • Coordinated training and implementation of the new Hazard Based Safety Standard, IEC 62368-1 for Central Region. • Responsible for Profit and Loss of local segment with a revenue target in excess of $4.5 million