Greater Cheshire West and Chester Area
A confident & commercially-astute Senior Programme Manager / Transformational Leader with 28+ years’ of experience across B2B, B2C, insurance, telecommunications, software, consulting & global corporate sectors. MSP-qualified, with a pragmatic approach to applying best practice methods, frameworks and tools, along with a strong reputation for delivering and achieving significant business improvements, turnaround and growth. Collaborative approach to successful transformational leadership, engaging with business stakeholders at C-level / Board & 3rd parties, delivering ‘fit for purpose’ systems & technology-enabled business change. Able to translate business & IT requirements into tangible, realistic programme deliverables and outcomes. Highly accomplished, able to design and execute effective programme delivery strategies, vision & roadmaps, achieving desired outcomes through leadership of internal and outsourced teams of 200+ within matrix settings. Experience of driving change management, service transition, process/systems improvement, operating models, regulatory compliance, business-critical transformational change and business benefits realisation. Subject Matter Expert (SME) in the London Market including underwriting workbench together with pricing, and rating engines. Key Achievements Successful underwriting workbench delivery digitising 12 highly specialised global underwriting products including over 30 pricing and rating engines. Delivery of Lloyd's of London replacement Capital Modelling system. A strategic regulatory delivery with multi-billion £ cost avoidance. Recovered strategically important Lloyds Market Underwriting programme for QBE European Operations within 4 months. Life & Pensions System Transformation / Migration delivered to schedule. Management of over 200 staff with two offshore development centres. Changed Delivery Model to support the split of AXA Life & Friends Life creating a portfolio of 5 delivery programmes managing a direct team of over 100 project staff. Delivery of a large-scale regulatory programme (AXA Life). £8-12M p.a. budget Large-scale programme delivery for Orange of all application developments required for the commercial launch of 3G in the UK. Programme recovery for Orange of a major CRM programme
Appointed to digitise London Market global insurance products with associated actuarial pricing and rating engines. Delivered underwriting workbench solutions for 12 insurance lines for 2 major broker. Delivered 31 associated pricing and rating engines across 11 different underwriting carriers. Programme and project management with delivery accountability for Marsh and Liberty clients. Implemented delivery improvements for both hybrid and agile life cycles resulting in accelerated and highly successful deliveries. Associated PAS, document management and data integrations.
Responsible for audit and programme close down, including completion of key deliveries. Audit and re-structure of IT programme delivery of a customer migration programme. Re-evaluation of business case and delivery model resulting in a close down of the programme. Delivered programme close down, including implementation of some key components.
Re-structure of a C-Level sponsored and governed programme with multi billion GBP cost avoidance. Re-structured the programme with 9-12 month delays to complete within business case. Implemented new High Performance Computing Capital Modelling system with associated eco-systems. Changed strategy for programme 2nd phase to migrate to the Cloud (Azure). Transformation of complex Actuarial Data Store architecture to single Azure Data Store (Data Lake).
Turnaround of a strategically-vital programme, delivering underwriting workbench. Reviewed & re-shaped the programme, enabling timely delivery and full recovery of the programme. Implemented underwriting workbench, pricing model, workflow and document management systems. Delivered new systems impacting over 1100+ multi-national users, delivered within just three months. Recovered the Lloyds Market Underwriting Programme within 4 months, fully realising key objectives.
Having successfully implemented new Protection Portfolio Governance, I was assigned a key Programme to deliver simplified IFA and Customer workflow, self-service and market leading Underwriting functionality for LV=’s Protection Business.
Assigned to undertake a Portfolio Assurance role for a programme replacing the back and front end systems for LV=’s Protection Business. After an initial review and audit with Programme delivery and Exec Sponsors I was given responsibility for a complete Portfolio re-structure incorporating the current failing programme together with other Protection Programmes.