Carlstadt, New Jersey, United States
Experienced Customer Care Coordinator with a proven track record in the Information Technology and Services industry. With extensive experience in customer relations, I excel at addressing client needs, resolving issues promptly, and ensuring a high level of satisfaction. Skilled in utilizing Microsoft Office Suite to streamline processes and improve team efficiency. Strong public speaking abilities and a collaborative team player, I thrive in fast-paced environments, always focused on providing exceptional service and building long-term relationships with clients. Known for my ability to empathize with clients, communicate effectively, and maintain composure under pressure. Passionate about delivering value-driven solutions and contributing to the success of both clients and the organization.
• Manage accounts assigned to designated territory, ensuring effective service delivery and customer satisfaction. • Engage in frequent customer communications through email and telephone, addressing inquiries, concerns, and providing updates. • Coordinate communications between customers and sales representatives, facilitating timely issue resolution. • Identify and resolve problems that impact service, efficiency, and productivity, ensuring smooth operations.
• Respond to inbound calls, emails, and inquiries from customers regarding waste collection services, scheduling, billing, and service changes. • Resolve customer complaints and concerns promptly and professionally, ensuring a positive experience. • Process service orders, account changes, and customer requests using our CRM system. • Collaborate with operations and dispatch teams to address service-related issues and coordinate resolutions. • Maintain accurate and detailed customer account information. • Educate customers on services, policies, and procedures to support service retention and satisfaction. • Identify opportunities for service improvements and relay customer feedback to management.
• Manage accounts assigned to designated territory, ensuring effective service delivery and customer satisfaction. • Engage in frequent customer communications through email and telephone, addressing inquiries, concerns, and providing updates. • Track and report daily workload using Microsoft Excel to ensure efficiency and maintain accurate records. • Coordinate communications between Customer Service representatives and repair technicians, facilitating timely issue resolution. • Identify and resolve problems that impact service, efficiency, and productivity, ensuring smooth operations. • Serve as back-up to Customer Care Advisors, providing support during high-demand periods or when team members are unavailable.
Processed customer orders accurately in SAP, ensuring efficient fulfillment and timely processing. • Managed billing operations, creating detailed spreadsheets and ensuring the prompt and accurate processing of invoices. • Coordinated service calls and dispatched technicians, optimizing schedules to maximize productivity and minimize downtime. • Scheduled deliveries and installations, ensuring seamless coordination between logistics and installation teams for timely execution. • Updated customer equipment records, maintaining accurate service history and warranty information for optimal tracking. • Created and managed user equipment contracts, ensuring proper documentation, timely renewals, and compliance with company standards.
• Answer incoming calls, providing prompt and courteous assistance to customers. • Take and process orders, ensuring accuracy and timely entry into the system. • Manage all email inquiries, responding to customer questions and issues in a professional and efficient manner. • Process returned items, handling returns according to company policies and ensuring customer satisfaction. • Create shipping labels and prepare orders for dispatch, ensuring correct and timely shipments. • Manage back orders, keeping customers informed and coordinating with relevant teams to fulfill delayed items. • Update online inventory, ensuring product availability is accurately reflected and adjusted as needed.