Greater Melbourne Area
Lead team improvement ideation Steering committee &OKR updates Line management & mentoring of BA’s Liaise with senior stakeholders to expedite decision making Manage cross functional team projects Engage with external lawyers for Privacy project
Key areas of responsibility were Sales, Service & Finance Collaborated and created Business case for CRM Transformation Project Worked closely with shortlisted CRM vendors in workshops, POC's, presentations and requirement gathering sessions Mentored SEEK Asia through their CRM vendor evaluation process by way of shared learnings Helped develop the ROI for the selected CRM vendor Participated and evaluated SI Partners throughout the RFP process Lead the internal recruitment process for the SEEK Project team Prepared and presented at fortnightly Steering Committee
Liaise and engage with external government client Write functional specifications and user stories Participate in estimation sessions, daily standups and walk throughs, all conducted using Agile XP methodologies Lead internal and external workshops Conduct showcases Facilitate Iteration Planning Meetings Ensure iteration goals are successfully achieved Provide status updates to Project Manager
Decompose epics and stories Create user stories, system and process analysis documents, functional specifications, use cases, wireframes, and UX designs Gather, collate and present business requirements from internal customers for feeding into epics and stories Lead workshops which include; business requirements, story decomposition, gap analysis, and design done Provide ongoing support to international departments and provide a mentoring role in the understanding and implementation of the Agile process for junior analysts Manage the agile/scrum process for the team which involves ensuring stories move through each area (Product Owners, Developers and QA) and visible in TestTrack and on the story wall Ensure a strong working relationship is maintained with all parties which includes Project Managers, Product Owners, Scrum Masters, Architects, BA's, Developers and QA's Lead BA in the project team responsible for releasing the tax compliance update, generating $80 million revenue
Rollout of Microsoft SharePoint to the business Migrate the UK office's existing system onto Microsoft SharePoint Conduct classroom training to the entire UK office Provide post production support Conduct individual and group training classroom sessions and/or WebEx sessions to the rest of the business Liaise with the business in relation to change requests Create Requirements Specifications, Functional Specifications and Migration documentation Process modelling of the IVR system
Deliver training courses, national seminars and national road shows. Project managed content and delivery of national seminars and national road shows, including contacting and dealing with external presenters. Develop new training courses in response to market feedback Review and update course materials including the implementation of new features from latest releases Develop seminar materials Collect and collate customer feedback from courses/seminars attended
Perform client bank reconciliations, reconcile accounts and prepare tax returns Work on MYOB based clients providing onsite training and conducting audits Conduct internal staff training in reference to MYOB & the GST
Provide information and solutions to customer queries via phone, email or fax for SME products developed by MYOB Australia Provide information and solutions to customer queries via phone, email or fax for Tax products developed by TeleTax Systems Enter detailed records of customer contact and maintain customer contact details in internal customer database (Reggie) Process Pay per Call transactions in internal customer database (Reggie) Investigate and solve complex problems in customer's data files that could not be resolved via phone Write documentation for distribution to customers to assist them in solving problems Provide input into functionality and usability issues within the MYOB product range Mentor new staff members and assist them with both SME and Tax product knowledge and internal system knowledge including Reggie, Lotus Notes, PABX, and Intranet Assist with Beta Testing of new SME and Tax product releases Perform training required for new staff and write training procedures