Charlotte Metro
Results-driven record of delivering high-quality engineering solutions while fostering a collaborative and innovative work environment. Keen ability to understand and address complex technical challenges to drive successful project deliverables. Successfully led cross-functional teams while leveraging deep technical expertise to achieve organizational goals. Proven champion committed to strategic innovation in technical solutions.
• Led teams of 10-15 matrixed architects and engineers focused on authentication, authorization, directory services, privileged access, and identity lifecycle management across enterprise and cloud environments. • Managed large IT budgets of $350k, optimized costs, and ensured return on investment (ROI) on IT initiatives. • Ensured 90% compliance metric of policies and controls to meet internal standards and external regulatory requirements for internal and external federation systems aligning to SOX, NIST & ISO 27001. • Increased system scalability and reliability by 30% through evaluation of enterprise infrastructure and implementation of targeted improvements across critical business operations. • Achieved 60% compliance with industry standards by showcasing extensive cybersecurity expertise and ensuring robust protection against evolving threats. • Implemented over 40 remediation plans while directing audits and risk management activities to strengthen compliance and reduce organizational risk. • Improved Directory Services databases by 17% (Microsoft Active Directory, Ping Directory) while driving strategic initiatives and enterprise optimization. • Guided cybersecurity, infrastructure, HR, and application teams to ensure two Directory’s, IAM, PAM, MFA, and Governance capabilities meet business needs and integrate effectively into broader technology systems. • Refined in executive-level communication, encompasses facilitation and presentation experience with pertinent governing boards. • Coordinated with senior leadership to align IT initiatives with organizational priorities, while overseeing strategic planning and execution of complex and escalated product issues and projects for stakeholders. • Exhibited profound understanding of identity protocols and standards (e.g., SAML, OAuth, OIDC, LDAP, SCIM).
• Facilitated decision-making across 8 technical teams by serving as an architectural bridge for information and strategy. • Managed 5 vendor roadmaps, translating capabilities into strategic value for the organization. • Migrated 8,000 users from Cisco Webex to Microsoft Teams Voice and launched application integration initiatives, enhancing collaboration and communication enterprise-wide. • Designed 22 Azure Conditional Access policies to support SaaS and IaaS adoption across Microsoft Azure and Entra ID. • Managed as a lead partner across teams, facilitating architectural alignment and data-driven decision-making. • Aligned the firm's technology roadmap to meet enterprise objectives and key results (OKRs). • Expanded the Fannie Mae footprint through designing Microsoft Azure Conditional Access policies. • Orchestrated Cloud SaaS and IaaS initiatives within Microsoft Azure and Entra ID. • Assessed team capacity and skillsets to optimize resource allocation and assign team responsibilities, while providing coaching and training to ensure team's professional development and overall technical acumen.
• Directed 10 team members in executing business requirements and project milestones which increased production availability and resiliency of EMM solution. • Coordinated with business stakeholders to understand and document requirements for security and app development. • Produced and led the creation of technical analysis, conceptual designs, architecture, and development of various enterprise mobility management (EMM) solutions. • Launched Mobile Application Governance Board to standardize, review, and align new mobile applications to meet the firm's internal security standards, best practices, and requirements. • Deployed and on-boarded commercial mobile applications, as well as enabled several custom applications for deployment to enterprise users and new building mobile strategies. • Assimilated new engineers to various enterprise projects and provided long-term mentorship. • Communicated with cross-divisional personnel at both team and executive levels to understand performance measurement methodologies.
• Served as Mobile Systems subject matter expert (SME) to perform technical research, program management, system engineering, and integration into complex end-to-end solution initiatives. • Developed and executed mobile strategies and related secure architectures. Identified and prioritized critical mobile strategies, security architecture, decisions, policies, and procedures. • Supervised a team of 15 integrators through implementation of program management principles. • Oversaw in leading mobile investment opportunities to develop firm-wide intellectual capital. • Applied defense in-depth security strategies for mobile solutions, wireless, and networking, to include iOS, Android, Windows, Mobile Application Store (MAS), and MDM system solutions.
• Performed cost analysis and architecture, integrated wireless smartphone solutions into new or existing infrastructure. • Managed Tier II and III engineering and operations for technical assistance and services for domestic and international wireless carriers. • Led 15 - 20 team members (wireless, network, email, DBA, and system administrators) in the design and implementation of new, large scale, complex, scalable, virtual and cloud computing solutions. • Documented support issues, solutions, status, communications plans, FAQs, client cases, processes and procedures, quality standards in various knowledge- based systems. • Provided mobility platform administration and end user support. • Investigated and conducted troubleshooting for routine client software and resolved hardware issues.