Helsinki, Uusimaa, Finland
A customer-centric business professional with over 20 years experience in driving customer value through operational development and business excellence. During my career I have demonstrated success in various quality and project management-related roles, as well as effectively developed and managed teams and operations in multi-cultural, complex, global organizations.
Jointly managing with Portfolio Owners, the Commercial & Operations global investment portfolios for Modernization, Business Development, and Customer Solutions Engineering. Structuring portfolios into meaningful programs and initiatives, coaching project management tools & practices, project financial reporting, business case creation and follow-up, to ensure portfolio transparency, alignment, and execution with company strategy.
Managing a team of Project Managers who are responsible for leading company-wide finance development and deployment initiatives. Accountable for line management activities, strengthening a customer-centric culture, and developing project management practices as to provide a robust and effective PMO service. In addition, I most recently managed the Corporate Sustainability Reporting Directive (CSRD) Readiness project in KONE to help ensure continuing business operations within Europe.
Leading a team of project managers responsible for the global deployment of new solution and service offerings with the objective of driving profitability through improved speed to market, sales start-up, operational readiness, and business case realization. Road-mapping future deployment projects, resourcing and managing the deployment portfolio budget, and collaborating across organizational lines to capture synergies and further improve offering deployment practices. Owner of the KONE Deploy Offering Process.
Worked as a freelance trainer for service providers of project management-related courses while studying towards an MBA degree in international business management.
Directed internal inspection practices and customer feedback surveys in order to drive business excellence and facilitate business strategy. Achieved and maintained 2nd highest customer satisfaction index in the company by effectively managing global team efforts, formalizing customer feedback and inspection findings into corrective actions and requirements, and refining business unit practices
Managed a QHSE (Quality, Health & Safety, and Environment) team in a countrywide telecommunications turnkey project as to ensure customer satisfaction upon network handover. Defined the project QHSE system in collaboration with NSN and external customer management and supervised its implementation within the project organization, including numerous subcontractors, thus ensuring compliance with company policies and local environmental and health & safety regulations. Directly responsible to the customer for project QHSE results in a challenging multi-cultural and multi-organizational environment.
Led a global project management service to ensure effective project start-up and continuous project management support across all Nokia business units. Managed service continuity, quality, and cost, provided training and consultation in applying the project management methodology, served on project steering groups as a PMO representative, and managed stakeholder requirements in order to roadmap and direct methodology development.
Monitored soil and water quality in addition to wastewater treatment facility activities to ensure continuous and environmentally compliant operation of a food processing plant.