Singapore
Seasoned professional in the insurance and technology sectors with a proven track record in product management, business analysis and client relationship management. My diverse career journey has equipped me with a unique blend of skills and insights, enabling me to drive impactful results and deliver innovative solutions.
Key responsibilities include ideation, solution design, client management and ensuring timely delivery to realise new features whilst balancing business needs and cost. Projects: 1. Micro-insurance lifestyle APP: 1) Provided onsite support and solution design. 2) Ensured IFRS17 adherence. 3) Optimized operational efficiency and streamlined costs. 2. Core System Modernization, Claims and Policy Servicing Work Streams: 1) Led user journey design and requirement gathering workshops for clients. 2) Solution design for new claims and policy servicing user journeys. 3. Omni-Channel Solution: 1) Online-to-offline leads generation platform
Responsible for the management and upkeep of Shield Plans (CareShield Life supplements & Integrated Shield Plans) with prior experience in investment linked plans, critical illness and high net worth products.
Responsible for managing a portfolio of CitiPriority accounts and providing wealth management and investment solutions.