Daryl Fong

About

 IT Management Professional with over 20 years of demonstrated experience as well as 20 years of people management  Continually builds upon depth of “hands on” support in the Information Technology ecosystem  Harvested experience from public service / a non-profit / information technology industry / airport industry / and the oil and gas industry  Excelled in the coordination and empowering of colleagues, clients and vendors  Key management strengths include providing innovative solutions, analytical skills, qualitative decision making and communication

Experience

• Service Assistant at Costco Wholesale Canada
  2020 – Present

• Desktop Manager at Government of Alberta - Court Technology Services / Engagement Services
  2014 – 2018

• IT Team Lead Service Desk at Precision Drilling
  2011 – 2013

• Manager IT Support at Calgary Airport Authority
  2010 – 2011

   Build and structure an effective efficient Help Desk  Manage and motivate Help Desk staff  Collaborate with third party vendors providing essential services  Provide insight to current IT Executive on present industry standards  Involved directly supporting Cherwell ticketing systems and Windows OS

• Manager Desktop / Help Desk Services at Weatherford
  2005 – 2010