Bengaluru, Karnataka, India
Experienced professional with a strong track record in Program Management, Sales, Product Improvement, Customer Service, and Team Management.
1. Coordinated stakeholder collaboration to ensure timely task completion for process improvement. 2. Developed personalized sales strategies, managed customer grievances, and enhanced knowledge of products. 3. Enhanced overall business income through the implementation of effective processes. 4. Negotiated contracts and service terms, leading to better margins and stronger partnerships. 5. Conducted market analysis to identify trends, customer needs, and competitor strategies, leading to more informed decision-making.
1. Effectively coordinated sales lines and customer support activities across multiple product lines, such as EV Insurance, Renewals, Extended Warranty, and Health Insurance, along with handling customer support through CRM; additionally, I was responsible for managing social media platforms, ensuring a favorable online reputation perception. 2. Conducted research, identified, and resolved drop-off rates to achieve a 20% increase in penetration by expanding the insurer's presence on the platform. 3. Implemented strategies resulted in an exceptional rise in business revenue from 45% to 85% in just six months. 4. Streamlined operational procedures to optimize business functionality. 5. Coordinated stakeholder collaboration to ensure timely task completion for process improvement. Prepared and submitted sales reports, effectively leading the sales cycle to achieve departmental objectives. 6. Implemented innovative strategies to enhance customer satisfaction and achieve sales objectives.
1. Managed diverse sales lines, including EV insurance, renewals, extended warranty, health insurance, and customer support (CRM), and handled the social media platform (ORM). 2. Led daily operations, established KRA/KPI metrics, and communicated sales targets to the team. 3. Monitored the team's adherence to deadlines for revenue generation, and ensured optimal performance.
1. Led lead generation initiatives and offered sales assistance for BNPL, OLA Money, and SBI credit card sales. 2. Developed personalized sales strategies, managed customer grievances, and enhanced knowledge of products.
1. Provided outstanding customer service to American insurance clients while working for a U.S. company. 2. Interacted with the U.S. Insurance clients achieved maximum efficiency in closing claim cases within the deadline. 3. Managed international outbound calls, and consistently enhanced product knowledge.