Raleigh-Durham-Chapel Hill Area
▣ HOW I CREATE VALUE A Global Technology Leader with expertise in Site Reliability Engineering, IT Service Management, Quality Assurance and Operations within production environments, I help companies grow, expand and change by improving software products and operational performance. I enjoy building solutions or processes that optimize products and their operation and my trademark talents include technology transformation, process improvement, automation, team building, customer experience and scaling systems and teams to enable and support enterprise growth. ▣ LEADERSHIP & TEAM BUILDING A progressive and influential Executive, I bring energy, vision and leadership to the decision-making table while serving as a bridge between technology and business teams. Collaborative and facilitative by nature, I excel at defining a vision for the future and tooling teams to bring that vision to life. I fully understand that IT’s purpose is to support the business and our customers, and thus ensure my teams are always focused on supporting and improving business performance and customer experience. ▣ CAREER HIGHLIGHTS ➤ Transformed NBCU organizational culture away from traditional IT services and into an automation first, highly repeatable and reliable engineering organization. ➤ Identified, defined, roadmapped and led MetLife’s evolution to SRE. ➤ Enhanced software development environment and delivery at Fidelity and MetLife through continuous improvements and inspiring quality-focused team cultures. ▣ ADDITIONAL STRENGTHS ➤ I possess 20,000-foot perspective, a discerning eye for details and talent for solving complex business problems. ➤ I bring both business and technical acumen to the executive role with the ability to define the technology vision, win leadership buy-in and drive teams to deliver on goals. ➤ Loyalty is in my DNA and I strive to build an environment where people are valued and considered the company’s most important assets.
▣ OVERVIEW Driving Site Reliability, AIOPs, automation, CMDB, Service Now & IT Service Management across the Enterprise Engineering organization ▣ KEY ROLES ➤ Team Leadership: Drive SRE culture across the organization Building analytics and KPI's that drive NBCU's product and services Proactively identify potential outages Manage operational and capital budget ➤ Automation and Agile Methodology: Use automation to scale SRE services such as Infrastructure as Code via Hashicorp Suite, Cloud formation templates, Ansible, Puppet, Chef and Jenkins Transformed ServiceNow into an automation focused delivery platform (rebranded AutoNow) by rebuilding all workflows to optimize how IT Services are delivered. Changed user perspectives of ServiceNow as a just a ticketing system to a place where they can go to get work done Changed legacy engineering culture by implementing agile practices ➤ Site Reliability Engineering: Rebuilt CMDB using Service Now which is repopulated every 24 hours and automatically updated by our Infrastructure as Code automation as well as by our discovery tools (Eracent/Flexera) Automate the build and maintenence of all infrastructure Responsible for global Major Incident Management (24x7x365) as well as associated problem management and change management functions Collaborate across the Operations & Technology product and engineering team to build target SLI's and KPI's and present and manage monthly reliability/availability reviews across the Enterprise Build & maintain enterprise monitoring systems with automated alerting and troubleshooting dashboards Manage and maintain enterprise AIOps and Event Management platform ➤ Reliability & Availability KPI's: Collaborate across the Operations & Technology product and engineering team to build target SLI's and KPI's Present and manage monthly reliability/availability reviews across the Enterprise Drive continuous improvement culture across infrastructure, application, and customer experience
▣ OVERVIEW Responsible for 24/7 production support across 2300 Global applications. Selected (2021) to guide MetLife’s transition to SRE. ▣ KEY ROLES Lead SRE CoE supporting strategy/operations throughout the US, LATAM, Japan, Asia and EMEA. Manage L3 Production Support and Quality Engineering teams. Steer automation/continuous improvement initiatives, implement SRE best practices and serve as automation evangelist/trusted advisor to 5 global CIOs, operations and engineering team. Drive culture of observability across business/production operations. Own annual budgets and vendor relationships. Technologies include MS Azure, AppDynamics, MS AppInsights, Splunk, Zenoss, Service Now, Medallia. ▣ KEY LEADERSHIP IMPACTS ➤ Defined/championed MetLife’s SRE vision and roadmap with focus on optimizing customer experience in a highly complex, ever-evolving multi-cloud IT ecosystem. ➤ Planned/executed Azure cloud migration. Introduced modern technologies including Azure DevOps, advanced analytics, RPA/BPA and AIOps. ➤ Executed SVP’s vision and 3-year plan to transition 1200-person Maintenance and Support organization from PBO to Agile. ➤ Established Emerging Technology team to take our organization to next level through automation, tools development, IT metrics and agile operations. ▣ ADDITIONAL IMPACTS ➤ Renegotiated vendor contracts and right-sourced offshore delivery partners aligning with industry benchmarks. ➤ Reduced error-prone manual tasks through IPSoft automation. Automated incident ticket management and all business-critical production reports. ➤ Introduced automated monitoring solutions and self-healing systems that scale. ➤ Architected telemetry framework/empirical dashboard enabling support teams to identify improvement areas. ➤ Developed/delivered MetLife’s first knowledge management tool (App360). Reduced business risk by bringing solutions testing in-house and building internal test team.
▣ OVERVIEW Transitioned to Personal Investing, Fidelity’s primary revenue driving business unit, to lead QA delivery and execution for Planning & Guidance IT portfolio. ▣ KEY ROLES Directed all new front-end technology work at Fidelity, overseeing functional and performance testing across 30+ applications and directing next-generation product development. Led IT Services management and 60-member cross-functional team providing new product delivery and legacy product maintenance and support. Drove efforts to automate manual processes, virtualize environments, consolidate tools and reduce long-term risk. Forged partnerships and managed relationships across Operations and Engineering functions. Leverage RE expertise to improve development, delivery and testing. ▣ KEY LEADERSHIP IMPACTS ➤ Drove large-scale transformation of development, maintenance and support environment, playing key role in introducing DevOps to product development process and automating testing, reporting and all development and maintenance processes. ➤ Re-architected delivery model and transitioned to CI/CD and DevOps creating a dynamic, high-speed development and release environment. ➤ Built out offshore development Center of Excellence in Dalian, China and shifted US-based roles to Offshore Development Community. ➤ Created, delivered comprehensive QA metric packages affording clear QA status reporting to senior executives. ➤ Orchestrated numerous cost-saving initiatives including 67% reduction in onshore development costs and $2M+ annual savings by virtualizing core business databases.
▣ OVERVIEW Promoted to lead M&A technology integration of PolarLake and steer technology transformation of Fidelity’s trading business unit. ▣ KEY ROLES Spearheaded $30M project to integrate, scale and ensure quality of front-end, middleware, back-end systems. Oversaw all functional and performance testing. Led QA for common financial reference data environment development (Master Data Management). Built diverse test team of Senior Business Analysts, Release Engineers and QA/Test Engineers. Directed 75 US/India-based employees and contractors. ▣ KEY LEADERSHIP IMPACTS ➤ Co-led one of Fidelity’s first forays into agile development. ➤ Championed test-driven development environment that improved product quality and customer experience. ➤ Leveraged PolarLake acquisition to replace homegrown data repository (plagued by limited scalability) and meet Fidelity’s need for faster, more reliable information delivery. ➤ Delivered 2 PolarLake-based releases in <3 years. ➤ Enabled testing of Fidelity web applications at scale.
▣ OVERVIEW Promoted to scale CI/CD process to better manage thousands of weekly builds. ▣ KEY ROLES Led 22-member global Release Engineering team overseeing daily operations, IT services management, incident management, review meetings and change review boards. Executed HP Service Manager achieving change/release management consistency and visibility into production changes. ▣ KEY IMPACTS ➤ Accelerated quarterly release rate to daily with 24/7 support model for critical-rated application builds and deployments, enabling RE team to meet business production demands and establish CI/CD environment. ➤ Orchestrated scalable automated build and release system design and implementation; leveraged in-house CI/CD tools to deliver 150 applications for fidelity.com. ➤ Gained economies of scale by standardizing and automating weekly builds, deployments and source changes.