Honolulu, Hawaii, United States
IT Professional with over 20 years in the industry including 7 years of managerial experience specializing in providing stability to corporate processes and leading diverse, cross-functional teams to achieve unified goals. Committed to continuously strengthening business security and fostering collaboration within and beyond the team level.
• Primary decision-maker for all IT operations, strategic initiatives, and budgeting. Member of core leadership team. • Pioneered continuous collaboration efforts with each department to frequently identify technical opportunities to improve daily and long-term operations. • Managed and mentored teams responsible for help desk, network ops, security, and infrastructure. • Coordinated IT operational shifts for company-wide transition from in-person to fully remote in 2020. • Established enterprise backup and disaster recovery plan to ensure protection of critical systems and data. • Spearheaded and maintained the implementation of organization’s emergency notification system. • Oversaw company-wide migration from a local file server to Microsoft Office 365. • Introduced IT protocols for new hires and exiting employees covering hardware, user credentials, and access to electronic and physical workspaces in close collaboration with Human Resources and Finance.
• Led a team of nine staff members, including infrastructure administrators, analysts, and contractors. • Served as Chair of the Technology Architecture Committee and evaluated technology division projects to ensure synergy within existing systems and standards of the technology division and overall enterprise at large. • Supported user base of 1600+ users and endpoints, infrastructure consisting of 100+ servers, applications, network switches, routers, and firewalls.
Implement solutions for the technology infrastructure at University of Hawaii at Manoa library system. Provide hardware and software support for workstation and server based applications for library users and staff.