Singapore, Singapore
Director of Operations responsible for driving strategic operational changes across a fragmented Asian market governed by unique regulations and compliance requirements. Strong diverse background across the front-to-back flow, managed cross-cultural teams across multiple geographical locations. Excellent reputation for reliability and results, especially in driving change and transformation for operations efficiencies. Strong stakeholder management experience in a complex matrixed environment, building out strong working relationships in the different geographical locations in the region. Senior Manager under the IAC regime for Singapore Operations, Member of the Board of Directors for Nomura Capital India Private Limited, as well as Executive Management Committee for Nomura International Funding Private Limited
Operations Director supporting the Global Market businesses and serviced clients across 14 countries in Asia Pacific, partnering closely with key regional business leads and senior stakeholders in support of the execution on the overall business strategy. Established regional strategies and operating models, focused on economies, standardized processes and operational efficiencies, whilst complying with all regulatory requirements. Led day-to-day ‘run-the-bank’ activities in Asia Pac through a lean onshore presence (totalling 48 headcounts) in hub locations – Singapore, Sydney, Tokyo and Manila. • Established client service operations, ranking 1st for the Z/Yen Securities Broker Performance Survey - Asia for consecutive years in 2010-2013 • Top 3 in overall operational performance for the Z/Yen Securities Broker Performance Survey – Asia for consecutive years in 2011-2013 • Continued YoY cost reductions over multiple years • Supervised all key projects on change management to ensure operational benefits • Established the offshore processing team in Manila consisting of 30 headcounts to support core processing activities for the hub locations. Head of Investment Banking Operations, Asia (2010 – 2012) Head of Operations, Vietnam Branch (2011 – 2012) Managed over 100 headcounts, processes and day-to-day operations delivery.
Led the business development team representing GFM Operations in the New Product, Service, Process (NPSP) workgroup. Ensured that all new business initiatives and changes to existing business were introduced in accordance to the group policies – inherent risks (market, credit, operational, legal, regulatory and reputational) in all proposals were examined and addressed accordingly. Supported the day-to-day operations of the Regional Processing Center (RPC) in Singapore.