Forchheim, Bavaria, Germany
A Globally experienced Senior IT Infrastructure / Operations Management professional with over 25 years experience in Director level roles, with a proven track record in large scale strategic Infrastructure design and deployment. Significant global experience across various market segments including sporting goods, leisure, hospitality, publishing, retail, manufacturing, and corporate markets. Regional and Global IT Director and C level level staff and large scale budgetary management skill sets. Degree and Prince 2 Qualified Project and Program experience, combined with strategic business technology leadership, most recently focused on SDWAN deployments at global scale. Specialties: IT Infrastructure & Operations Management - country, regional and global scale Project Management, Budget Management €10-30mil Regional IT Director & CTO experience Technical and Strategic Infrastructure Architecture ITIL, Service Management, Vendor Management, IT outsourcing, SLA management IT Infrastructure refresh / optimisation Team leadership Datacenter, virtualisation, cisco networking and telephony, Microsoft messaging and collaboration systems, WAN, SDWAN, LAN & WIFI #ITOperations #ITInfrastructure #ITManagement #Global #EMEA #FMCG #Retail #Manufacturing
Responsible for all Network Engineering related Technologies within BCD Travel and for developing strategies, processes, policies, and standards that ensure that BCD Travel's network is high-performing, highly available, and resilient. This includes owning the complete lifecycle of • WAN: Routing & SD-WAN, Provider Management, and Circuits: MPLS, internet, and fiber / DWDM, • Wireless infrastructure • LAN Switching infrastructure • Datacenter and Internet connectivity Evaluate, direct, and monitor IT strategic planning processes to ensure alignment with enterprise goals Budget responsibility, tracking assigned cost centres to ensure compliance, and provide forecast adjustments Ensure that Corporate Security Policies are incorporated into day-to-day IT Operations and systems are built with security standards at the forefront Leadership of a global team of 14+
Support the IT Director Europe in the development and implementation of the IT strategy for OSI Europe, while aligning, defining and supporting OSI Group IT Strategy. Manage the European IT Infrastructure team, the IT Infrastructure budgets and external partners on a European and international level. Manage and support operational activities in the area of IT Infrastructure: - Installation and maintenance of the digital workplace, communication systems, server systems and networks. Plan, evaluate and implement appropriate and cost-effective infrastructures and services. - Operation, control and monitoring of networks, security, datacentre and server systems, data, voice and multimedia services - Planning, procurement, commissioning, testing and acceptance of infrastructure platforms (including Cloud environments) for the operation of IT systems and IT security solutions based on the company-wide Security strategy - Management of IT-related projects ensuring the provision of services to time, quality and budget.
Leading and developing a team of infrastructure service owners / infrastructure architectures. Implementation of strategic Vendor Management processes at technical and commercial level (NTT, Orange, Bechtle, HP Enterprise, Cisco, Fortinet & IBM) • Develop existing and new global infrastructure services, including relevant guidelines & standards, in consultation with enterprise Architects • Development of technical concepts and business cases, supporting the IT leadership team to support the decision-making process
Global responsibility for Connectivity (LAN, WAN and WiFi, Firewall, Cloud) with a focus on Strategy, Operation and Standardization for 3300 sites across 60 countries. Implementation of strong Governance, Vendor Management and Service Management with Strategic Vendors including Infosys, AT&T, Cisco, Checkpoint, Singtel, NTT, HWS, Telonic, Logic Monitor, NCR, MDS (Slovakia) and Infoblox. • Leadership of 9 internal staff globally, 40+ External staff • RFP, design, development and deployment of world leading SDWAN technology based on VMWARE Velocloud and Cisco Viptela, providing up to 4 levels of resilience using MPLS, DSL, DIA and Internet, covering Office, Warehouse and Retail across markets in EMEA,CIS, APAC, NAM and Latin America • Optimization of off-shore NOC operations for the global network using ITIL methodologies, including a recent RFP and vendor change • Development and deployment of a global Self-Registration free WiFi for both Retail and Office environments, with full social-media integration using existing infrastructure • Delivered €2m saving on WAN budgets, while doubling bandwidth, increasing resilience, providing local Internet breakouts, and securing all Retail traffic using ZScaler, benchmarked below market cost by Gartner • Management of Firewall and Network Security Operations (Checkpoint, NetScaler, McAfee) • Datacenter and Peering point consolidation in Hong Kong, Shanghai and Portland, US • Introduction of ITIL-based Major Incident, Problem and Change Management processes
Responsibility for IT Infrastructure in APAC Region. Managing a team of 19 staff providing Service Delivery, Network and Communication Services and Core Data Center, storage and virtualization environments (VMWare) • Design, RFP and implementation of a Regional MPLS WAN across 32 sites, many remote vineyards • Manage and improve the reliability of the environment (JD Edwards, Oracle SOA, etc) • Define and deploy Group solutions for collaboration, networking, Intranet, HR and Payroll • Develop an Infrastructure roadmap in line with the IT strategic plan • Guarantee technical performance and availability of the systems and network in line with SLAs • Providing expert advice and recommendation in new hardware and system software evaluation • Investigate and recommend improvements to systems, products, processes and services • Manage acquisitions and divestitures from an IT Infrastructure point of view • Design, Develop and Implement all IT solutions and services for a new winery in Ninxia, China • Vendor Management, Service Management and Governance for key suppliers including AT&T, Telstra, Optus, Dimension Data (NTT), Microsoft, Oracle, Cisco, Subnet and Bluejeans.