Dario Osuna

Technical Customer Service Manager at Ahlstrom

Stuttgart Region

About

Experienced International Technical Manager and Print Engineer with a key competence in digital ink technology. Strong customer focus and ability to provide technical expertise and guidance during product development, launch and implementation in the market. Native Spanish speaker with a high level of German and English skills. Able to communicate clearly and concisely with a range of people in various settings.

Experience

  • Technical Customer Service Manager at Ahlstrom at Ahlstrom
    Oct 2024 - Present · 1 yr 9 mos

  • International Technical Service Manager at Marabu Inks
    Sep 2012 - Sep 2024 · 12 yrs 1 mo

    Product and technical training programmes R&D ink print testing-Print evaluation Printer Installation and Service worldwide Colour management On-site. (UV, Solvent, Sublimation, Waterbased inks) Manage Technical Database-ink profiles, Printheads, Printer models Assist Product Manager in Alpha, Beta & Gamma Tests and reports Technical support from First Line to On-site Manage technical updates to Marabu daughter companies and distributors Create technical documents e.g Manuals Attend Tradeshows and support on stand

  • Technical & Customer support. at Marabu Spain
    Dec 2007 - Jul 2012 · 4 yrs 8 mos

    Support customers in product choice Problem Solving on technical issues Create growth in Spain & Portugal Build relationships with distributors Gather market information for strategic planning Communicate with head office on local projects

  • Technical & customer support at Gestion Gráfica Canaria
    Apr 2006 - Nov 2007 · 1 yr 8 mos

    Support customers with technical issues Specialising in Roland, Mimaki and Mutoh Printers Undertake Printer Maintence and Servicing