Milan, Lombardy, Italy
SENIOR SALES MANAGER with 30 years’ experience in Conversational AI - Customer Engagement - Omnichannel Customer Service - Contact Center & Multimedia Technology Solutions and Projects– Actually responsible for developing & accounting a portfolio of DIRECTLY AND CHANNEL DRIVEN CUSTOMERS in vertical Markets Finance (mainly Banking –Credit Collection and Insurance) and Industry. Graduated in Engineering Management /Industrial Technologies He has got a technical background and consolidated expertise regarding high value solutions (Software-Services - Cloud Solutions) managing proposition contracts and projects within complex environments. He also has deep understanding of the Sales drivers in Medium and Large Enterprise Market (mainly in Italy, in some case abroad).
Sales & Business Development Enterprise Market -Improving Customer Experience & Operational Efficency through next generation omnichannel AI Conversational Agents
Accounting a portfolio of Banking and Insurance Customers in order to lead the transition to the new generation customer engagement model. Improving the channel sales agreement - Cloud Based Proposition - Finance Market with a main Telco Partner in Italy . New Business Development in Banking/Insurance and Credit Collection Verticals.
Sales Target Achieving in ACCOUNTING & NEW BUSINESS DEVELOPMENT. Building Projects/Sales Proposition in the following areas: Customer Journey - CRM & OmniChannel Customer Experience - On Line & Proactive Engagement – Remote & Digital Interaction -Multimedia Inbound & Outbound Contact Centers - Unified Communication – Campaign Management & Phone Collection Solutions. Selling Proposition focused on: increasing revenues, optimizing spending and leveraging customer experience and engagement for core business processes B2B & B2C. Active participation in the company forecast process: adding valuable inputs and insights from customers and from market. Able to negotiate and build a professional relationship and network not only with C-levels but also with customer key contact people over different departments (mainly Customer Operations – Marketing – Sales - IT).
Reporting To Sales Director - Responsible for achieving sales, profitability, and Marketing objectives. Driving the entire range of company products and services (Multimedia Contact Center Platform - Voice & Video Platform - Voice Self Service - IVR Solution - Contact Campaign Management) in vertical market Industry Finance & Telco. Main Achievements: -Selling and Start-up of 2 New Multichannel Contact Center projects; Developing the “Push Outbound Tele selling Model” for Centralised Contact Center – Formerly for Telecom Italia partner network and afterword for the Outsourcing Market. Reaching the Telecom Certification for ContaCT Highway Platform. Developing the VAS-Mobile Market for Mobile - Video Content Solutions based on ContaCT Video Platform – Reaching Partnership Agreement with Telco Premium Partners.
In charge of the Sales Department. Responsible for executing assigned objective, developing specific software asset solutions to address client's business needs in Storage area and managing a portfolio of Top Customers in Italy. Product Specialist for the Tivoli Storage Management & SAN Solutions
In charge Of The Sales Department. Responsible for managing a team of up to 4 sales executives, coaching, mentoring and developing the business with the main Partner ( Channel Driven Sales Model) in Milan- North West and Middle Center Italy Area) Executing assigned objective, developing specific software asset solutions to address client's business needs in Contact Centers and Voice Self-service/IVR solutions area.