United States
Clipboard Health matches healthcare professionals with open shifts at healthcare facilities. We’re a profitable, Sequoia-backed Unicorn and grew revenue by 25x in 18 months. We’ve also been named one of YCombinator’s top companies for three years running.
At Henry Meds, a rapidly growing healthcare startup, I served as a key point of contact for patient billing operations in a fast-paced, ever-evolving environment. I managed high volumes of patient requests and billing tasks, while ensuring accuracy, compliance, and exceptional patient satisfaction. • Handled end-to-end billing processes using internal systems and platforms including Excel and Zendesk, while maintaining accuracy across thousands of patient records. • Adapted quickly to changing SOPs and workflows, helping implement new billing procedures with minimal disruption and consistently high performance. • Consistently exceeded KPIs related to billing accuracy, claim resolution time, and customer satisfaction scores. • Collaborated cross-functionally with patient support, finance, and technical teams to troubleshoot billing issues, streamline communication, and enhance the overall billing experience. • Acted as a patient advocate, balancing financial operations with compassionate communication to maintain trust and ensure a positive service experience.
-Supporting customers requests - Support for hotlines for the world leader in the information technology industry -Provide customer service by phone email and via chat -Responsibility for checking social media content, website content and ad content in accordance with Client policy -Improving overall customer satisfaction with services provided
I was on a full-time contract as Banking Operations Specialist in Financial Crimes Control team. I was responsible for: -Managing alerts coming from the AML/sanctions monitoring tools -Analyse on a day-to-day basis the filtering hits generated by tools -Investigate potential true alerts and ensure proper escalation -Formalise controls into SOPs or in the relevant documentation -Building external relationships with depositaries and agents -Working on all relevant operational tasks such as due diligence, admission, and client review