Bangkok, Bangkok City, Thailand
Dynamic and results-driven Operational Excellence Manager with over 15 years of experience in the logistics and supply chain industry across the Indochina and South Asia regions. Skilled in driving productivity improvements and operational efficiency through continuous improvement initiatives, KPI monitoring, and best practices development. My experience spans key areas such as transport management system rollouts, training program design, and process audits, where I’ve consistently enhanced service levels and optimized performance. In my current role as National Operational Excellence Manager, I collaborate closely with Line Management, Controlling, and product teams to implement tailored solutions that elevate both regional and global standards. Known for my proactive approach, I’m dedicated to fostering seamless teamwork, training qualified trainers, and enhancing employee competencies to ensure operational processes align with strategic goals. Passionate about leading high-performing teams, I focus on empowering my team through coaching, mentorship, and clear communication. I’m always eager to explore innovative solutions that challenge the status quo, striving to exceed both customer expectations and organizational objectives.
Summary Spearhead operational performance and continuous improvement initiatives across Indochina and South Asia. Drive KPI monitoring, conduct Process Quality Audits, and support successful rollouts of new systems and processes. Achievements: Launched SPOT2 and Cargowise1 systems, boosting productivity by 12% in Thailand. Developed training programs that standardized processes and improved efficiency. Elevated operational performance through targeted corrective actions.
Summary: Led sales efforts for Consumer and Aerospace verticals, managing key accounts such as Beiersdorf and L’Oreal. Executed RFQs, developed competitive solutions, and maintained strong client relationships. Achievements: Consistently exceeded revenue targets and secured key bidding awards. Expanded key accounts portfolio, contributing to sustained business growth.
Summary: Managed a sales support team to achieve KPIs and fostered client relationships with key accounts. Acted as an escalation point and coordinated operational improvements. Achievements: Successfully onboarded new clients, contributing to account growth. Enhanced team performance, consistently achieving sales support KPIs.
Summary: Built and maintained strong client relations for VIP accounts, implementing performance improvements to enhance service quality and operational efficiency. Achievements: Optimized client satisfaction through tailored service delivery. Improved service efficiency through time-based management.
Developed promotional strategies to grow new and existing accounts and responded to customer inquiries to meet sales targets. Focused on customer engagement and problem-solving to maintain smooth operations.
Negotiated rates with airlines, secured space availability, and ensured cost-effective import/export processes, which streamlined operations and met delivery timelines.