Indonesia
Sign as Network Engineer (Service Desk Engineer), I have responsibility to: - Troubleshooting and analyze customer problem that occur in Hardware and L2/L3 VPN Services at Nokia Metro-e devices both remote or onsite if its needed. - Coordinating with customer during the problem occurs - Coordinating, lead, and monitoring Engineer onsite to solve the problem - Create Method of Procedure for Troubleshooting - Create and update ticket information for the customer
Sign as Network Engineer (IP Service Problem Management), I have responsibility to: - Troubleshooting L2/L3vpn services (VPLS,VPRN,E-Pipe) - Faulth handling and maintain Indosat domestic and international peering (Telin, OIXP, IIX, CDIX, STIX, TATA, RETN, NTT) - Monitoring and troubleshooting Indosat MPLS backbone problem - Handling multi vendors router (Nokia/Alcatel Lucent, Huawei, Cisco, Juniper)
Sign as Network Engineer, I have responsibility to: - Responsible for mobile network service migration. - Provide technical support to customers through on-site or remote troubleshooting. - Performing standby at customer's site or office. - Performing acceptance test procedure after implementation. - Documentation and reporting to superior and/or customer.
Sign as Coop Network Engineer (Internship). I have responsibility to: - Perform staging of the Metro-e router devices. - Perform installation, configuration, integration & function test of router devices at customer sites. - Perform device migration. - Perform test acceptance of devices. - Stand-by at customer site. - Provide reports – results of work to Service Leader, Team Leader, and the customer.