Bentonville, Arkansas, United States
Highly accomplished Marketplace Operations Manager with 9+ years of progressive experience at BigCommerce, specializing in e-commerce platform operations, technical support, and marketplace quality assurance (apps & themes). Proven expertise in optimizing app and theme ecosystems, ensuring compliance, and collaborating cross-functionally with Engineering and Product teams. Adept at driving process improvements, resolving complex technical issues, and leveraging tools like Jira, Salesforce, and RESTful APIs to enhance partner and merchant experiences. Seeking to leverage deep e-commerce platform knowledge to support established brands, enhance marketplace offerings, or contribute to a leading technical partner.