Dan Sibley

IT Service Desk Technician 2nd Line at Lifeplus

Stourbridge, England, United Kingdom

About

I've had various IT experience through both my professional and personal life. I've always enjoyed working with computers since I was young and that was what made me want to go and work in the IT industry.

Experience

  • IT Helpdesk Technician at Lifeplus
    Jul 2014 - Present · 12 yrs 1 mo

    Helping to maintain and support users with all things IT related, including the following: - Windows 7, 8, 8.1 & 10 desktop PC's & Laptops (Dell) - Supporting Microsoft Software, such as Microsoft Office - Creation and maintenance of user accounts using Active Directory - Printer support - Helping to support the software that is built in house

  • Customer Service Assistant at Dunelm (Soft Furnishings) Ltd
    Oct 2010 - Jul 2014 · 3 yrs 10 mos

    General shop work, including the following: -Serving people on tills -Providing customer service -Assisting with stock takes -Replenishing stock

  • Temporary IT Technician at Baker Perkins
    Apr 2014 - Jun 2014 · 3 mos

    General IT support, supporting: -Windows desktops -Windows laptops -Printers -Microsoft Software's (Such as Office 2013)

  • Temporary Computer Builds Engineer at EACS
    Jun 2012 - Oct 2012 · 5 mos

    Setting up and imaging around 1700 PC's for a Windows 7 client rollout. Involved unboxing, assetising, setting up the bios on a HP PC, and then using Microsoft system centre to image the PC's.