Madison, Wisconsin, United States
Operations Architect & IT Strategist with 20+ years of experience bridging the gap between complex infrastructure and business goals. Proven track record of transforming reactive support teams into proactive, data-driven operations. Expert in Designing Sales Operations Workflows, Automating Governance via API/PowerShell, and Standardizing Service Delivery. Versatile leader capable of vetting enterprise tech stacks and mentoring high-performance engineering teams to deliver white-glove service excellence.
A strategic and results-oriented Operations Architect with extensive experience in designing and governing operational frameworks. Leveraging a deep background in Core Technical Operations, transitioned to the DevOps team to drive advanced strategies in integration, automation design, and implementation. Adept at bridging the gap between technical implementation and business strategy, driving process efficiency, and mentoring high-performing technical teams. Core Competencies: - Process & Pipeline Management - Solution Architecture & Design - Technology Evaluation & Implementation - API Integration & Automation - Senior Technical Mentorship - Vendor & Stakeholder Management - Documentation & Process Standardization - Tier 4 Technical Escalation
As Lead Field Network Engineer, maintain Senior Field Network Engineer duties while assuming responsibility of all FNEs within the Madison/Rockford district. Guide and mentor team of 5-8 including point of escalation. Develop improved process and procedure through available, company provided toolsets. Data analysis of project tasks, ticketing metrics. Documentation generation and review with routine revisioning. Continued advancement in Nutanix solution and implementation throughout the company.
As Senior Field Network Engineer, manage and maintain multiple SMB network, compute and storage infrastructures. Devise and Implement solutions to align with client needs and goals. Position defensive and pro-active posture for unique environments while remediating reactive issues in timely manner. Assisted in developing Impact and Nutanix partnership.
As Corporate Technology Manager, oversee a broad range of IT activities and functions, including Tier 3 Escalation matters and overall infrastructure health monitoring. Contribute extensive to strategic planning in support of departmental and organizational goals. Manage teams of up to 8, a budget of $1.5M and report to the IT Director; prioritize and assign tasks to appropriate team members. Plan and direct the full cycle of projects.
As IT Manager, brought on board based on efforts in repairing property management system. Managed budget of $150K and reported to the Corporate Director of IT. Performed routine maintenance on on-premise servers, as well as supporting and troubleshooting 60-70 workstations and/or terminals across various sections of the facility.
Originally hired for Desktop Support. I gradually learned many aspects of the industry within the company. Additional tasks included Network Administration, Network Engineering, Telephony Installation/Administration, Programming w/added C-Sharp education.
This position entailed routine desktop and network support for all users of the facility. The IT staff averaged around nine individuals at any given time.