Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
• Perform pre-installation test, site survey and installation of network equipment; including router, switch, firewall, wireless access point and load balancer. • Hands –on experience on multivendor equipment; including Cisco, Juniper, Huawei, Fortinet, Checkpoint, Sangfor, Edgebox and F5. • Attend to customer’s service calls and enquiries; including troubleshooting network faults via remote connection or at customer’s site. • On standby after working hours to support all critical service calls and enquiries. • Provide maintenance service to customers promptly and effectively in a timely manner.
• Provided technical support to all users, in hardware, software and application. • Monitored and maintained the local network infrastructure; including WAN, LAN and internet services. • Monitored and maintained local servers and databases, to ensure optimum performance and minimal disruption to user’s daily operation. • On standby after working hours to support all critical IT issues. • Engaged third party vendors and service providers when necessary.
• Served as primary support of network operations, between customers and internal team. • Systematically analyzed and diagnosed regional network faults. • Managed faults on customer’s network; including WAN, LAN, WLAN, DHCP, DNS, Proxy, Firewall and IP Telephony. • Engaged service provider and vendors to work together in resolving network faults. • Provided technical support to both customer’s technical and management staffs on network issues.
• Performed first level and second level troubleshooting for local and regional networks, including WAN, LAN, Access-Lists, and Routing Protocols. • Proactive monitoring for all managed networks. • Provided technical support to customers through phone calls and e-mail. • Performed technical configuration and change requests on Cisco equipments. • Dealt with multiple parties, locally and internationally; including customers, vendors, partners and field teams. • Performed ISDN failover testing and Disaster Recovery. • Prepared and verified Incident Reports for network outages. • Prepared monthly duty roster and managed team members working schedule.
• Development of Programmable Logic Controller (PLC) programs. • Development of Human Machine Interface (HMI) applications. • Handled project management Factory Acceptance Testing (FAT). • Handled project management witness testing. • Project management including drawing approval and transmission process. • One of the major projects is KLCC Fountain - Sequence Automation.