Greater Melbourne Area
Career in IT spans over 20 years in various network technological roles, providing a well-rounded skill set on multiple platforms. Self-motivated and effective problem solver, with the ability to deal with changing environments and circumstances with a solution focused approach. Constructive team leader and mentor with ability to build a cohesive, collaborative and productive service team. Proficient at coordinating projects, effectively liaising with internal and external customers, ensuring deliverables are met with sustainable outcomes. Thrive on working in a dynamic team with a keen interest in innovative project design and management, working across a range of technologies. Technical Skills: Routing: Cisco and Juniper platforms using EIGRP, OSPF, BGP, and VRF Switching: Cisco Catalyst 2960,3650,3750,4500,6500,9300 and Nexus 5K,6K,9K Firewall: Checkpoint, Palo Alto, Juniper, Cisco ASA & IOS Zone Based Firewall Load Balancer: F5 LTM/GTM, Cisco ACE, NetScaler VPN IPSec: Juniper NetScreen, Cisco IOS, Checkpoint Wireless: Aruba Access Points and Controllers, Aruba Cloud Central Management tools: PRTG, SolarWinds, CiscoWorks, Infoblox, Visio, Jira, Confluence, ServiceNow, Cisco ISE Cloud: Zscaler, connectivity to AWS and Azure environments
Network technical lead for operational and project support in a primarily Cisco and Palo Alto environment. Work with project management and business stakeholders to design and build network solutions. Maintain and improve in-house network systems, monitoring and documentation. • Migration to new networking monitoring: Co-ordinated the move from an external vendor monitoring to in-house PRTG monitoring tool. This provided improved, custom alerting and visibility of network health, plus significant cost savings. • Plenty Valley and MCity new cinema projects: Network design, implementation and testing of new cinema site. Included layer 3 and 2 stacked Cisco switches and Cisco router running Zone Based Firewall for security lockdown of required traffic. • SD-WAN migrations: Migrated number of sites from legacy firewalls to SD-WAN over Internet for improved stability and easier management. • Zscaler Internet proxy improvements: Migrated outbound Internet services to Zscaler via direct GRE Tunnel connectivity. Implemented Zscaler advanced firewall and bandwidth control to improve security and Internet usability. • Aruba WiFi migration: Working with an external vendor, migrated off legacy AP’s/on-prem controllers to new AP’s managed via Aruba Central. • Check Point firewall R80 upgrade: Working with an external vendor, upgraded all in-house firewalls. This included a new rebuild of the Azure DMZ environment.
Network contract consultant, primarily working on the design and implementation of new infrastructure projects. Additionally, assisting on data centre migrations to AWS/Azure cloud environments, core network route re-design to BGP, incident escalations, troubleshooting and resolving existing network issues, team support/mentoring and procedure documentation & diagrams. • Top Golf Movie World project: Layer 3 network design, consultation and installation of network routers and Checkpoint firewall. Included integrating Aruba layer 3 core switches with Cisco edge routers running BGP. • Core Internet improvements: Pro-actively designed and implemented Internet re-route and automatic Internet failover for two major offices. Outcome Achieved: Restored core Internet services for head office during major Internet outage and provided additional Internet redundancy. • MuleSoft IaaS connectivity Project: Planned, configured and documented network integration to Amazon Web Services Outcome Achieved: Implemented ahead of schedule, ensuring all deliverables were met for stakeholders • Successfully migrated and tested 22 cinema sites to ensure a working WAN GRE tunnel failover model was in place, which reduced significant downtime for a number of sites • Microsoft Azure vSEC Checkpoint DMZ: Worked with external vendor and internal stakeholders to clarify requirements and resolve ongoing issues with vSEC Checkpoint firewall set-up and design Outcome Achieved: Efficiently and effectively progressed project forward to a satisfactory outcome for all stakeholders
Senior member of a team of network engineers to provide operational and project support for network services, in a primarily Juniper, Palo Alto & F5 based environment. Worked with project management and business stakeholders to design and build network solutions. Maintained and improved in-house network systems, monitoring and documentation. o Core routing redundancy & improvements: Analysed and resolved BGP routing deficiencies on Palo Alto data centre firewalls. This enabled WAN & Internet link auto failover between sites and better route preference to reduce latency. o Network PRTG Monitoring Improvements: Included creating dashboards for key sites WAN & Internet links utilisation, critical alerts to MS Teams channel, NetFlow top talkers and high link utilisation alerting on key WAN & Internet links. o Telco WAN throughput issue resolution: Pinpointed and managed with Telco a router licencing throughput issue on several WAN link edge routers. o Business Unit services migration: Designed and created new DMZ environment to enable migration of web and database servers to new data centre. o Updated key network diagrams and migrated from file based to Confluence for network documentation.
Senior Network Engineer of the Global Network Operations team of 20 staff, covering 13 data centres, 20 offices and over 1,000 external financial service client institutions worldwide. Supported a cross section of router, switch, firewall, load balancer and wireless technologies. Primarily project focused in addition to assisting 3rd level support escalations, Subject Matter Expert (SME) issues, mentoring/training and documentation. • Subject Matter Expert for core business of sub-company MarkitSERV, covering network infrastructure hosted over four EU data centres. Outcome Achieved: issues addressed, pinpointed and resolved efficiently, resulting in significantly reduced downtime to clients. • Designed, planned and migrated Sydney and Tokyo office network infrastructure to new sites successfully during multiple moves. Outcome Achieved: All services working day one per migration. • Managed external client router and VPN installations over the project life cycle. Outcome Achieved: Met project deliverables to allocated timeframe, overcoming obstacles such as delayed delivery of WAN links and client request alterations. • Mentored junior engineers, facilitated training sessions and developed detailed Operations online documentation to ensure NetOps support service standards were maintained. Outcome Achieved: Built a cohesive services support team through positive and constructive feedback and mentoring and via the development and delivery of standardised protocol and handover procedures to ensure ongoing (24-7) productivity for timely issue resolution. • Re-designed and configured Chicago office network infrastructure to meet company standards. Outcome Achieved: Saved company USA $15K+ per annum and developed sustainable office infrastructure.
Primary IT Engineer in Asia-Pacific (APAC); supporting the company’s internal and external network infrastructure which covered five global data centres, four offices and 100+ client site routers on Cisco, Checkpoint and F5 platforms. • Managed external APAC client router installations and moves in addition to supporting and diagnosing issues for 100+ client sites. • Project Co-ordinator for Tokyo Disaster Recovery (DR) Data Centre and office moves. • Provision of System Engineer Support to the Tokyo Customer Services and Marketing Teams for the Production environment. • Back-up IT support during APAC business hours for Microsoft/Firewall/UNIX infrastructure.
Administrated and supported Cisco customer site routers WAN network and Internal London/New York/Tokyo office router/switching infrastructure.
Administrated and supported Microsoft File/Exchange/DHCP servers & PC's in London/New York/Tokyo. Back-up support for Solaris UNIX servers and Cisco network infrastructure.
Administrated and supported SCO/Linux UNIX servers and developed shell scripts for requested automated tasks, including new SMS alert system to key support staff members. Created and maintained a UNIX operations and technical procedures team manual.