New York, New York, United States
Experienced Senior Vice President of Operations and Business Development with a demonstrated history of working in the dental lab industry. Deep clinical knowledge of dentistry and dental laboratory industry, acquired over 40 years of experience working with dental labs and dentists. Skilled in Negotiation, Business Planning, Coaching, Sales, Production Management, Digital Workflow and Medical Devices. Strong business development professional graduated from USC.
Responsible for day to day operations at NYC facility including mergers & acquisitions, product development, daily production management, streamlining digital workflow, increasing revenues and profits, marketing, budgeting and strategic planning. Increased revenues from 5.5M to over 28M in less than 8 years. Achieved double digit growth past seven consecutive years. Creodent is a full service dental lab and milling center with over 200+ employees and offering 510(K) certified custom titanium abutments, hybrid zirconia abutments, milled bars, zirconia, PEEK, digital dentures, and printed night guards and surgical guides. In 2015 we had 40 employees. Creodent has 2 facilities in NY utilizes the latest technology including CNC Swiss Turn milling machines and the latest 3D printing technology (Carbon, HeyGear). Creodent is the largest dental lab located within Manhattan, New York. In September 2017 helped launch ecommerce website for implant components that generated over 50k in its first month, now doing over 5M annually. Actively engaged within the dental industry, serving in numerously advisory roles, as well as supporting dental and technology education.
Consultant for dental laboratories, dental manufacturers, distributors and other dental businesses in the USA, Europe and China. Helped companies and dental labs developed concepts for new and improved services, programs, policies, products, implement strategies, processes, procedures, mergers & acquisitions and business valuations as well as advise and consult on improving production management, programs and services. Gerson Lehrman Group Council member. Over 45+ years' experience in the dental industry. Six Sigma certified. Lean Manufacturing certified.
Responsible for overall day to day operations. Provided both leadership and directed strategic support through sales, technical support, customer service and vendor relationships. Clients ranged from one man dental offices to large group practices, hospitals, dental schools and government institutions. - Budgeting, P&L, acquisitions, marketing, sales development and strategic planning. - Managed a team of employees(250+), coordinating workflow, and participating in all aspects of hiring, employee training and development, retention, and performance management. - Identified issues and drive performance improvements to increase revenue. Increased revenues from 9M to over 30M. - Improved service and production quality, increased operational efficiency and maximize profitability. - Overseeing the accounting, billing and collection functions. - Production management and quality control. - Formed strategic plans for the next fiscal year and implementing strategic and operational plans to achieve performance goals. - Organized resources to ensure effective production of product and services. - Developed and enhance long term, high quality client relationships by overseeing and assisting client services. - Locating, negotiating, and working with vendors. - Cultivated strong relationships with team members to create strong communication within company. - Researched and introduced new technologies, industry trends and services to achieve higher efficiencies. Teach new techniques to continuously improve quality. Lead in creating an open environment to foster education and improvement. - Created proposals and presentations and participating in making presentations to clients and prospective clients. -Implemented QIP (Quality Improvement Program) to help increase customer retention (90%), reduce errors and remakes (2.3%) and improved on time deliveries (96%).
Provided leadership and direction for the overall operations including planning, financial and resource management, staffing, customer satisfaction and continuous improvement. Negotiated with Union (Teamsters) along with an independent mediator to decertify lab. DP Mt. Vernon Dental Lab was the last union dental lab in the country.
Oversaw operations of Northeastern US and Canadian dental laboratories (9 labs). Led the implementation of one of the first dental lab scheduling and reporting software into selected IPCO labs.