Rockville, Maryland, United States
Customer-focused automotive and operations professional with a proven track record of driving revenue, optimizing workflows, and delivering exceptional client experiences. As an owner and operator at We Build LLC, I generated $450K+ in my first year through targeted marketing, lead conversion (Meta, SEO, social), and streamlined service operations. I bring hands‑on experience in CRM-driven appointment scheduling, client outreach and follow‑ups, service coordination with advisors and technicians, and accurate customer record management to improve throughput and satisfaction. Previously, I supported high-volume sales and delivery operations at Tesla—boosting solar orders 300% month-over-month in one quarter—while building scalable processes across multi‑state teams. As an owner/operator of multiple small businesses, I led finance, compliance, project teams, and multi-channel marketing to deliver rapid growth and profitable exits. I combine sales acumen, technical knowledge of EV/service ecosystems, and operational leadership to help dealerships and service centers increase revenue, efficiency, and customer loyalty. Open to roles in service leadership, operations, or customer experience where I can apply CRM, marketing, and team coordination expertise.
• Achieved over $450,000 in revenue in the first year through strategic marketing and operations • Generated and converted leads through Meta Business Suite, Facebook, Instagram ads and SEO • Maintained detailed tracking of expenses, budget and profitability • Managed company financials, including profit and loss statements, balance sheets and tax preparation. • Conducted client consultations to assess remodeling needs, present design options and create estimates • Collaborated with clients on design and planning to ensure project satisfaction quality and timely completion • Ensured all projects adhered to county codes, permit requirements and industry compliance standards
Provided support across 12 states, assisting sales, operations, and service teams via phone, text, and email outreach.
Captured and qualified leads while co-piloting test drives, while maintaining a strong and organized sales pipeline. Supported end-of-quarter delivery operations to ensure timely, efficient, and accurate vehicle handoffs. Increased solar orders by month-over-month within one quarter by leading the solar program and providing group and individual team training. Conducted educational solar presentations for prospective customers in the showroom, while enhancing product knowledge and boosting conversion rates.
Launched and scaled a mobile auto detail and vinyl wrap company across the DC, Maryland and Virginina region Avery Dennison Vinyl Wrap Certification Managed client acquisitions, operations, marketing and sales. Achieved $200,00 + in revenue in first year and sold the business in the second year Turned it into a turn key business and sold it.