Chicago, Illinois, United States
I’m an experienced Operations Director with over 15 years of progressive responsibility in global logistics and supply chain management. Starting my career in operations and customs, I advanced through roles including Operations Manager and Key Account Manager before stepping into regional and strategic leadership. Today, I lead client-facing logistics functions for one of the world’s largest freight forwarders, with full P&L accountability across the consumer electronics and industrial sectors. I specialize in driving operational excellence through data, process optimization, and customer-focused execution. My passion lies in building agile, high-performing teams and delivering scalable, efficient solutions that meet the evolving needs of global supply chains.
Lead end-to-end operations for global logistics services, with full P&L ownership and responsibility for planning, budgeting, execution, and performance oversight across multiple regions. Manage and develop cross-functional teams across operations, customer service, and customs, ensuring consistent service excellence and compliance in both B2B and B2C supply chains. Oversee logistics solutions for high-profile clients in both the consumer electronics and industrial sectors, driving customer satisfaction, retention, and tailored strategic execution. Spearhead initiatives to enhance operational efficiency, reduce transit times, optimize cost structures, and meet aggressive KPIs. Collaborate with commercial and executive leadership to align operations strategy with broader business goals, enabling scalable growth and continuous improvement. Leverage data analytics and digital tools to monitor performance, forecast demand, and drive decision-making across the supply chain network.
Served as the strategic operations lead for a key client in the industrial automation and manufacturing sector, driving account growth while ensuring seamless execution across multiple logistics channels. Oversaw day-to-day operations across Sea, Air, Contract Logistics, and Land offerings, ensuring service reliability, cost efficiency, and cross-modal alignment to meet evolving client requirements. Acted as the critical link between operations and account management, aligning internal teams and processes with customer expectations and business goals. Successfully supported the expansion of client business, maintaining high service performance and operational continuity during periods of growth. Drove continuous improvement initiatives, enhanced communication between internal stakeholders, and ensured full compliance with KPIs and SLAs. Contributed to long-term account retention through a focus on service quality, solution customization, and proactive problem-solving.
Led the transformation and expansion of the operations department, building out structure, processes, and performance standards to support sustained business growth. Oversaw end-to-end logistics execution while ensuring consistent service quality, operational efficiency, and alignment with client expectations. Delivered year-over-year revenue growth by maintaining high operational performance, optimizing workflows, and ensuring KPI compliance across key functions. Designed and implemented scalable operating procedures, performance metrics, and continuous improvement initiatives to support organizational expansion. Collaborated cross-functionally with sales, finance, and leadership teams to align operations with business objectives and customer needs. Promoted a culture of operational excellence, proactive problem-solving, and customer satisfaction.