Humble, Texas, United States
The Voice of the Customer is always key and by using the concept of 'Imagineering' as my starting point, I am always trying to improve business, people or processes. I am a swift learner who is capable of keeping a helicopter view on things. My process and project management skills facilitate my short and long term goals in business and in life. Currently found my passion in Aviation by flying between Houston and Amsterdam as a Dutch qualified Flight Attendant
The Claims Business Analyst is an advanced level position that is responsible for participating in multiple high visibility projects. Under minimal supervision, the CBA uses established procedures for performance of standard and routine assignments to conclusion; a CBA is expected to handle many unusual problems, and acts as a Subject Matter Expert in the field of claims. Performing UAT testing and approvals when needed. Essential Job Functions: -Evaluate documents on scope of intermediate software update requests through research and fact-finding. -Defines the customer’s business requirements and leads in business process management. -Defines business requirements and works with BSA to translate into specific, unambiguous and complete functional requirements that will be relied upon by designated project team. -Collaborates with the project team to communicate and validate all necessary requirements have been fulfilled. -Mentors and serves as the subject matter expert for all IT partners
Responsible for process and system optimizations projects to ensure department efficiency, effectively improving operational excellence. Managed projects from start to finish, involving: budgeting decisions (annual project budget EUR 36M), team leadership, negotiation and risk/quality management. Provided mentoring and support to all production leads, managers and supervisors to bring about the necessary cultural change within the company.
Monitored the progress of bodily injury and property damage insurance claims Caseload of up to 200+ files Led as a Technical Specialist; Participated in the computer system user group and process improvement projects; duties included risk management, large exposure claims and initiating a forms library
Financial administration of Rabobank Insurance Services involving commissions over 500,000 policies with 130+ insurance partners divided over 100+ cooperative bank branches. Planned, deployed, and lead all lean activities that produced significant cost savings through productivity, quality, waste reduction improvements, and improved business processes within department.
My Imagination LLC was an investment company that initially invested in an NRgize Lifestyle Cafe in Irvine, CA. Business was forced to terminate after unsuccessful US-visa attempts.
Responsible for daily operations of a movie theatre, included: Training/Planning of 60+ Staff members, Marketing, Concessions Management and creating or revamping special events like ‘Ladies Nights’ and ‘Kids at the Movies’.