Berlin Metropolitan Area
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- Lead and mentor a high-performing team, fostering collaboration and professional growth. - Strategic expansion of teams and their areas of expertise to identify new opportunities for business growth - Optimize workflows and processes, enhancing efficiency and delivering measurable results Strengthen cross-functional interface management, improving alignment between sales, operations, and technical teams -Optimized and digitized workflows, reducing manual workloads and operational costs
-Expanded and strengthened strategic business relationships, fostering long-term client partnerships -Drove measurable revenue growth, achieving a portfolio increase of X% within six months -Optimized workflows and operational processes, improving service delivery and client satisfaction -Identified upselling and cross-selling opportunities, boosting account value and retention rates
-Managed post-acquisition transition of Seatris clients to CoverManager’s platform -Oversaw smooth migration for more than X restaurant partners -Delivered onboarding, training, and continuous support to ensure operational success
-Built and led an international client support team from the ground up, covering 1st–3rd level support -Developed and implemented KPI and OKR frameworks, significantly increasing service performance and responsiveness -Managed strategic customer relationships, ensuring high satisfaction and long-term retention -Acted as Product Owner, coordinating with the CTO to deliver new features and oversee testing processes -Optimized and digitized workflows, reducing manual workloads and operational costs -Introduced process automation and CRM enhancements, improving data accuracy and decision-making
-Designed and implemented sales and customer support strategies -Acquired and managed strategic partners and high-value clients -Introduced and maintained CRM systems to streamline operations
Organisation and coordination of the restaurant and wine bar / service planning / budget planning / planning and implementation of F&B events / staff training / purchasing / optimisation of procedures and processes