WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
• Responsible for the end-to-end delivery and implementation of multi-country Cash Management and Commercial Card solutions within Asia Pacific for regional and global corporate clients including multiple Global Fortune 500 clients. • Central point of liaison and coordination between client, vendors and internal Citi functions based in countries of different continents including United Kingdom, United States of America, China, Hong Kong, Singapore etc. • Establish project plan, statement of work and lead project end-to-end management for clients. • Developed and delivered bespoke Treasury and Trade Solutions product training sessions to key client personnel including Group Financial Controllers, Human Resources Managers and Operation Managers. • Recipient of the Citi Team Excellence Award for delivering positive client onboarding process experiences whilst consistently surpassing department turnover targets.
Rotation Roles: Treasury and Trade Solutions Country Implementation Manager, Debit Cards and Transactional Services Product Manager, Global Markets Business Unit Management, Capital Markets Operations
• Awarded the Qualcomm Qualstar Award for high commitment and superior efforts which contributed to outstanding performance on multiple projects • Supervised and managed teams of consultants in several product characterisation projects, ensuring that first-class work was delivered and projects were completed within established timelines • Devised product performance data collection methodologies and performed complex statistical analysis to identify potential product design failures for correction/improvement, which resulted in enhanced product attractiveness and marketability • Enhanced the product design process and launched initiative to persuade product designers worldwide to implement modifications recommended which led to an increase in the company’s product sales by 22%
• Implemented statistical regression and hypothesis testing using Excel and Matlab programs which enabled swift identification of manufacturing failure root causes, resulting in an improvement to the efficiency of the existing processes by 50%