Birmingham, England, United Kingdom
I’m an operations and project support professional with experience across HR, logistics, client services, and administrative coordination. I specialise in bringing structure to fast-paced, multi-stakeholder environments—whether that’s organising workflows, creating clear documentation, or keeping teams aligned through each stage of a project or service cycle. I have a strong track record of improving processes, producing SOPs, and maintaining compliance, supported by hands-on experience with digital tools such as Jira, Smartsheet, Monday.com, and Excel. My work regularly involves tracking KPIs, monitoring deadlines, escalating risks, and ensuring tasks move smoothly from planning through delivery. Across roles in healthcare, logistics, hospitality, and business operations, I’ve become known for my practical, people-centred approach and for stepping into complex situations with clarity and calm. With applied experience in PRINCE2-aligned methodologies and a solid analytical foundation, I’m confident coordinating deliverables, strengthening communication, and supporting teams to deliver on their goals. I’m motivated by environments where organisation, adaptability, and collaboration make a real difference—and where I can continue contributing to efficient, structured, and well-supported operations. In addition to my academic achievements, I have practical experience running my own hair business & managing a salon. These have taught me valuable lessons in client management, business operations, and marketing, resulting in a loyal and satisfied clientele. I take pride in my ability to interpret customer requests accurately and deliver exceptional service. I am confident that my adaptability, eagerness to learn, and perseverance make me a valuable addition to any team. I thrive in collaborative environments and am committed to continuous improvement and excellence.
• Lead operational contact across charities, clients, and CRM platforms • Manage documentation, project kick-off support, agenda prep, minutes, and action tracking • Create SOPs and process guides that improved onboarding speed by 25% • Track project tasks and KPIs using Smartsheet and Jira, improving timeline visibility by 30% • Coordinate deliverables across 5–10 concurrent projects
Assisted customers with shipment enquiries and guided them on appropriate services, enhancing client satisfaction. Verified documentation and package details to reduce processing errors and maintain compliance. Maintained accurate transactions and communication records using digital systems. Identified inefficiencies in package acceptance processes and implemented changes, increasing throughput by 15%.
• Supported HR operations for 120+ staff, maintaining full compliance readiness • Managed onboarding, DBS checks, training records, and personnel files • Improved digital tracking processes, reducing admin retrieval time by 30% • Ensured CQC and safeguarding compliance for new starters
• Managed staffing and logistics for events of up to 500+ guests • Acted as lead client contact while supervising 10–25 staff per event • Resolved operational and supply issues to maintain service quality