Greater Seattle Area
• Inspiring and confident technology leader with 15+ years of experience building and leading teams that execute with accuracy and passion in complex and dynamic environments. • Extensive operations background. I have held many positions focusing on operational excellence in both small and large companies. Track record of improving response and resolution times as well as automating manual tasks and improving the customer experience. • Experience running very large programs and projects from rolling out new products across thousands of endpoints to changing to a product led organization, requiring soft skills to deal with adaptive challenges. • Track record of simplifying processes, automating manual tasks and eliminating redundancy and outdated practices. • Passionate about the customer and eliminating friction and complexity.
Manage the infrastructure component of Expedia’s ecommerce platforms, consisting of over 40,000 physical and virtual endpoints in multiple domains both on prem and in the cloud. Lead and develop over 50 global engineers and software developers focused on core systems, infrastructure automation and configuration management. Drive consolidation of toolsets and simplifying processes as we evolve to a platform company. Key Results • Simplified the environment by eliminating redundant tools for configuration management and establishing hardware and software standards for compute. • Rolled out self-service portal for infrastructure services such as server build, reimage and decommission as well as DNS, IP management, backup and restore requests, and more. Time to deploy a virtual machine went from weeks to minutes. • Appointed interim director of the datacenter: In 3 months cleaned and organized the inventory rooms resulting in excess of $20M in hardware savings. Established process and procedures to ensure compliance and improve employee efficiency. • Implemented hardware monitoring solution, improving MTTD by 95% and reducing manual effort by 2 FTEs per year.
Accountable for the network, telecom and systems supporting the largest industrial staffing firm in the US, with revenue of 1.8 billion. Maintained 850 Servers across four domains in multiple dev, test, staging and production environments. Developed strategic vision, planned and executed technology initiatives in the infrastructure space. Managed team development, staff augmentation, vendor partnerships, alliances and negotiations. Created and maintained yearly infrastructure budget. Key Results • Key participant in two large acquisitions over a 16 month period. Successfully migrated users to one POS and Financial system. Integrated workstations onto our AD domain and Exchange environment without business disruption • Reduced complexity and streamlined support by shutting down 3 data centers and consolidating to two with no disruption or data loss. • Improved security by implementing a repeatable patching process. Compliance improved from 0% to 95% of workstations and 90% of servers patched on a monthly basis. • Improved yearly SOX compliance reducing violations by 70% through a combination of scripting, written procedures and operator training.
Responsible for all areas of information technology at Unionbay including network, compute and storage and data center. Established and managed an operations budget of over 2.2 million. Led and evaluated IT strategy and executed plans. Created and enforced corporate policies and procedures that conform to ITIL standards. Key Results • Reduced operating budget by 37% in three years. • Consolidated and streamlined network and telecom carriers resulting in $90,000 annual savings • Implemented three Amazon Webstores within one year and integrated them with our backend ERP solution. • Planned and executed the deployment of a SaaS based ticketing and asset management system resulting in software licensing savings and improved productivity and visibility.
Managed a team of engineers located across the US. Managed a budget of one million dollars and evaluated and recommended hardware, software and tools to increase efficiency. Created and enforced policies and procedures to streamline efforts and establish standards. Planned and coordinated multiple software and hardware rollouts and upgrades. Managed the Helpdesk and NOC providing 24x7 coverage to our customers and internal staff. Key Results • Successfully rolled out secure instant messaging globally to over 1800 employees. • Consolidated 60 physical servers into 6 virtual servers using VMWare. • Consolidated email servers from 26 down to 14 and centralized administration by migrating from Exchange 2000 to Exchange 2003.