Lisbon, Lisbon, Portugal
Transformation operator with a track record of delivering operational and financial step-changes inside PE-backed and large corporate environments. I partner with senior executives to convert ambitious mandates into measurable outcomes: cost takeout, margin expansion, carve-outs and separations, offshoring, vendor rationalisation, and operating-model redesign. Equally effective as Chief of Staff amplifying executive reach and as a hands-on programme leader driving change through the organisation. I’ve worked across three continents in financial services and market research organizations, most recently supporting the CTO of Worldpanel. Let's connect and explore opportunities to collaborate, drive growth, and create impactful outcomes together.
Scope: Trusted partner to the Worldpanel CTO and the broader technology organization (extended workforce >300 FTE across Europe and India) as we delivered an ambitious PE-backed transformation agenda including legacy technology modernization, off-shoring, improving third-party supplier effectiveness, and a carve-out/separation (M&A-related). PE-backed environment — Bain Capital majority owner, WPP minority Responsibilities: Establishing the organization's first dedicated technology P&L and budget, creating financial accountability, and driving cost savings across the department; overseeing technology management routines, communications, people and location strategy, third-party supplier management, OKRs, and serving as delegate for the CTO when they were out-of-office Highlights: Shaped and executed a new 3-year IT services vendor contract to reduce costs, improve capabilities, simplify contractual structures and mitigate risk, generating material P&L savings; Attrition rates across technology full-time employees typically less than 5%; Established new technology hub in India (40 FTE); Program managed Microsoft infrastructure workstream, part of broader operational separation from Kantar Group (pre-sale)
Relocated from India to the UK during COVID-19
Scope: Trusted partner to the Managing Director and AIM leadership, supporting a global organization of over 1,000 data and analytics FTEs spread across 4 cities, managing an OpEx exceeding US$45m per year Responsibilities: Led a business management team of 10 responsible for management routines, physical site infrastructure, P&L management, controls, communications, and workforce planning Highlights: Drove transformational projects that boosted productivity, capabilities, employee engagement, learning, manager effectiveness, diversity and culture; effectively transitioned 1,000+ staff to remote working during the COVID-19 pandemic with zero drop in operational SLA/delivery metrics; founding Co-Chair Citi India Pride (ERG)
Scope: Led global location strategy for Citi’s Global Consumer Banking business, covering an FTE population of ~150k Highlights: Strategically transitioned own role from London to Mumbai Global Capability Center to lead directly from a high-growth, receiving location. Moved ‘deployable’ resources (2k per year) from high-cost to medium and low-cost locations (typically COEs) and consolidated third party suppliers and consolidation of non-branch locations delivering significant OpEx reductions to the business. Subject matter expert for global capability center migrations and governance
Scope: Led global location strategy for Citi’s Global Consumer Banking business, covering an FTE population of ~150k Highlights: Led large-scale re-engineering programs and defined/led global strategy, covering an FTE population of ~150k, that optimized Citi’s retail banking footprint. Moved ‘deployable’ resources (1.5k per year) from high-cost to medium and low-cost locations (typically COEs) and consolidated third party suppliers, delivering significant OpEx reductions to the business. Implemented global taxonomy and planning framework to identify opportunities